Summary
Overview
Work History
Education
Skills
activities and awards
references
Timeline
Generic

William Robbins

Tipp City,Ohio

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Firefighter

Tipp City Fire Department
05.2018 - Current
  • Firefighter I / EMT - B
  • Hazmat Technician
  • Health & Safety committee
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.

Sales Coordinator

Oscar W Larson / OWL Services
03.2019 - 01.2024
  • Outside Sales, Negotiation, Customer service, Networking, ERP, CRM.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Interim Branch Manager Team building, Leadership, Discipline, Recruitment, Supervisor.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Safety

Commercial Account Manager

Bob Sumerel Tire Co
12.2016 - 03.2019
  • Service Manager (8 Employees), Team building, Leadership, Discipline, Recruitment, Supervisor
  • Outside Sales, Negotiation, Customer service, Networking
  • Safety
  • Increased client satisfaction by developing and maintaining strong relationships with key decisionmakers.
  • Streamlined account management processes for improved efficiency and higher revenue generation.
  • Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.

Warehouse, Receiving Supervisor, Counter Sales

Reliable Oil Equipment / Jones & Frank
10.2011 - 11.2016
  • Inside/Counter Sales of hanging hardware, underground equipment, dispenser electronics
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Warehouse and parts Management
  • Receiving supervisor
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
  • Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
  • Team building, Leadership, Discipline, Recruitment.
  • Inventory Control - Ensured accurate inventory counts through regular audits.
  • Shipping
  • Customer Service
  • Delivery of product
  • Reduced product damages with proper handling techniques and training for warehouse staff.


Education

Medical - Public Safety

Edison Community College
Troy, OH
11.2020

Fire Science Technology - Firefighting - Public Safety

Sinclair Community College
Dayton, OH
11.2009

High School Diploma -

Tipp City High School
Tipp City, OH
05.2009

Agri-Technology - Agricultural Business

Miami Valley Career Technology Center
Clayton, OH
05.2009

Skills

  • Safety: Equipment, warehouse, medical and physical emergency, Pipeline, Hazmat, job site OSHA 10, and OSHA Defensive driving
  • Management: Team building, Leadership, Discipline, Recruitment, Supervisor
  • Sales: Negotiation, Customer service, Networking, POS, CRM
  • Equipment operation: Tractors, trucks, tractor trailer, and material handling
  • Agricultural economics: Marketing, management, analysis, and finance
  • Agricultural mechanics: Hand and power tools, welding and fabrication, engine maintenance and repair, troubleshooting and selection
  • Personal development: FFA, Public speaking, CDE competition, and leadership
  • Firefighter
  • EMT-B
  • HazMat Tech
  • CPR
  • First Aid
  • Supervisor
  • Workplace safety
  • Networking and negotiation
  • Business development and recruiting
  • Exceptional attention to detail
  • Inventory control
  • Problem solving

activities and awards

Greenhand Degree, FFA Chapter degree, Most donated hours to the association (SOQHA), Bulldog Award for the most new accounts (Bob Sumerel Tire Co.), Multiple Certificates of Recognition (TCFES), Public Speaking, FFA National Convention, Ag For America, Southern Ohio Quarter Horse Association (SOQHA), Fletcher Fireman’s Association (Secretary / Member), Tipp – Monroe Fireman’s Association (Treasurer)

references

  • Jeff Badgley, Tipp City, Ohio, CEO and President of Reliable Oil Equipment, 937-478-4293
  • Katie Schulte, Director of E-Commerce at JF Petroleum Group, 937-902-0135
  • Shane Myers, Mansfield Service Partners, 937-605-9188
  • Greg Blessing, Tipp City Schools, 937-573-9478


Timeline

Sales Coordinator

Oscar W Larson / OWL Services
03.2019 - 01.2024

Firefighter

Tipp City Fire Department
05.2018 - Current

Commercial Account Manager

Bob Sumerel Tire Co
12.2016 - 03.2019

Warehouse, Receiving Supervisor, Counter Sales

Reliable Oil Equipment / Jones & Frank
10.2011 - 11.2016

Medical - Public Safety

Edison Community College

Fire Science Technology - Firefighting - Public Safety

Sinclair Community College

High School Diploma -

Tipp City High School

Agri-Technology - Agricultural Business

Miami Valley Career Technology Center

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William Robbins