William Roberts

Maintained high customer satisfaction standards to meet or exceed targets.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.