William Roberts
Winter Haven
Summary
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions
- Strong listener with the ability to empathize and problem solve
- Great Communicator, over the phone, face to face and via email
- Combines individual exercise sessions with comprehensive nutritional counseling to help clients achieve personal goals
- Encourages activities and coping methods that transfonn unhealthy habits and fuel healthy minds and bodies
- Self-motivated with years of sales experience, making daily bank deposits, preparing all HR-related fonns, sending them to HR, and payroll teams. Tracie key performance indicators monthly and annually.
Overview
12
12
years of professional experience
Work History
Telecommunications Technician
Frontier Communications
Winterhaven
04.2025 - Current
- Replaced faulty components in telecommunications systems as needed.
- Assisted with training users in the use of various telecommunication devices and applications.
- Created detailed documentation of all installed and configured telecommunications systems.
Telecommunications Technician
Lumen
Orlando
07.2024 - 04.2025
- Replaced faulty components in telecommunications systems as needed.
- Assisted with training users in the use of various telecommunication devices and applications.
- Created detailed documentation of all installed and configured telecommunications systems.
- Troubleshot network issues to identify root causes of problems.
- Resolved customer complaints regarding telephone service or technical issues.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
General Manager
Anytime Fitness
Jacksonville
10.2023 - 07.2024
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
Telecommunications Technician
Trutek
07.2020 - 10.2023
- Replaced faulty components in telecommunications systems as needed.
- Assisted with training users in the use of various telecommunication devices and applications.
- Created detailed documentation of all installed and configured telecommunications systems.
General Manager
Planet Fitness
Jacksonville
08.2013 - 07.2020
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
- Schedule staff and ensure all shifts are covered.
- Ensure staff is always providing exceptional customer service.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage progressive discipline and termination as needed
- Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system, tour and sign-up new members, log amenities and communicate updates or events to members and guests.
- Facilitate all member requests and help to resolve any member issues and questions.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members, and club property by determining when equipment or facilities need repair and communicating to Facilities Maintenance team in a timely manner.
- Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions.
Education
High-School Diploma -
Valley View High-School
Archbald, PaSkills
- Computer Proficient (Microsoft Suite)
- Ability to learn systems quickly
- Strong leadership
- Team building
- Coaching
- Conflict resolution
- Organization
- Problem solving
- Planning
- Fiber splicing
- Fiber to the home installation
Timeline
Telecommunications Technician
Frontier Communications
04.2025 - Current
Telecommunications Technician
Lumen
07.2024 - 04.2025
General Manager
Anytime Fitness
10.2023 - 07.2024
Telecommunications Technician
Trutek
07.2020 - 10.2023
General Manager
Planet Fitness
08.2013 - 07.2020
High-School Diploma -
Valley View High-School
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