Summary
Overview
Work History
Education
Skills
Timeline
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William Robertson

Ridgeland,SC

Summary

Warranty Manager at Brighton Builders with expertise in warranty analysis and operational efficiency. Proven ability to resolve customer concerns, enhancing satisfaction and loyalty. Recognized for strong communication and problem-solving skills, consistently achieving successful outcomes through teamwork and collaboration.

Overview

10
10
years of professional experience

Work History

Warranty Manager

Brighton Builders
06.2021 - 04.2025
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Worked with fellow workers to complete projects in a timely manner.
  • Oversee and Complete remodel projects with given scopes of work.
  • Ensure materials needed for projects were ordered, delivered and / or picked up and brought to site.

Customer Service Representative

Grayco Building Center
04.2015 - 11.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Unload merchandise truck by use of forklift and or pallet jacks.
  • Check in and separate merchandise from merchandise truck and take to designated dept to restock shelves or go into stock room for later use.
  • Call customers to pick up products that were checked in and ready for them.
  • Help find solutions to problems when the proper product wasn't available to either temporarily fix until correct part was available or make a permanent fix using a different part or parts.

Education

No Degree - Early Childhood Care And Education

USCB
Beaufort, SC

High School Diploma -

Battery Creek High School
Beaufort, SC
05-1990

No Degree - Basic Auto Mechanics

Career Education Center
Okatie, SC
05-1990

Skills

  • Warranty analysis
  • Operational efficiency
  • Escalation handling and Positive attitude while trying to Deescalate a situation with an unhappy client
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities with resolution not afraid to make a decision and stand by it
  • Reliabile and Self Motivated
  • Excellent and Effective communication with team members and customers
  • Active listening with verbal and written communication responses
  • Adaptability and flexibility
  • Professional and courteous

Timeline

Warranty Manager

Brighton Builders
06.2021 - 04.2025

Customer Service Representative

Grayco Building Center
04.2015 - 11.2020

No Degree - Early Childhood Care And Education

USCB

High School Diploma -

Battery Creek High School

No Degree - Basic Auto Mechanics

Career Education Center

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William Robertson