Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Robinson

Spokane,WA

Summary

I'm a seasoned professional with 25 years of experience in the hospitality and retail industry, excelling in roles such as Cook, Chef, Manager, Front Desk Agent, Cashier, and Shift Leader. Proven ability to lead teams, enhance guest experiences, and optimize operations in fast-paced environments. Adept at multitasking, problem-solving, and delivering top-tier customer service. Additionally, I bring 7 years of expertise in facilities maintenance, ensuring seamless building operations, equipment upkeep, and safety compliance. Skilled in troubleshooting, repairs, and preventative maintenance to maintain efficient, high-quality service standards. I'm a dedicated and adaptable professional committed to excellence in both hospitality and facility management. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

33
33
years of professional experience

Work History

Maintenance Field Technician

Maverik
01.2023 - Current
  • Work from home
  • I respond to work orders at multiple locations throughout the assigned geographic area for repair and maintenance of Convenience Store Building and Equipment, Tasks
  • I perform are as follows. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate
  • Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment
  • Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary
  • Dismantle devices to access and remove defective parts, using hoists, cranes, hand tools, and power tools
  • Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures
  • Review gauges, dials, or other indicators to make sure a machine is working properly Maintain and repair specialized equipment and machinery found in food service
  • Perform general cleaning of buildings or properties

Lead Cashier

Maverik
10.2022 - 01.2023
  • As Lead Cashier, it’s my responsibility to ensure that all employees are trained above standards. If a problem were to arise or an employee was unsure of what they were doing, I’m the person that was called to ease the situation and/or help the employee. My other job duties are answering the telephone and assisting guests with any concerns, Keeping the store cleaned and stocked while front facing all merchandise and handling transactions on a POS system. I also assist the store manager with daily paperwork.

Adventure Guide

Maverik
05.2021 - 10.2022
  • My job duties are Receive customers and assist them with the selection of merchandise, Greet and interact and monitor customers to assist the store in loss prevention, Display and organize products in a store for the customers to locate easily, Help customers in billing and payment processes at the stores counter
  • Communicate information about product availability, Maintain the outlook of the store through dusting, cleaning and restocking merchandise on the shelves.

Store Director Intern

Maverik
12.2021 - 01.2022
  • My job duties were Recruiting, interviewing, hiring, and disciplining staff at the store, Create employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store, Training new employees and providing ongoing education for employees, Evaluating staff based on performance-based metrics, Setting criteria for staff, such as sales performance and customer approval or complaints, Managing the store inventory including loss prevention through theft and breakage

Operations Manager

Maverik
06.2019 - 05.2021
  • Assist the Store Director in maximizing sales and net profit through effective management, operational, and financial methods, Assist in the training and certification of all employees. Monitor fuel dispensers, cash control, cash register operation, cleaning, stocking, and other duties as assigned.
  • I provide prompt, efficient, effective and courteous quality service to our customers Maintain the conditions of the store during the work shift up to the quality and safety standards set by the
  • Company
  • I assist in the career development of all employees. Train, update, encourage and support employees I provide professional leadership and experienced guidance to all store employees Promote excellent service; resolve customer complaints in a timely and professional manner
  • I assume the leadership role in the store when the Store Director/Store
  • Director Trainee is not present I Perform all duties assigned by the Store
  • Director/Store Director Trainee with no supervision Daily duties include - customer checkout, food preparation, cleaning, ordering, stocking, etc.
  • Complete general reporting and bookkeeping responsibilities, Complete and direct cash and inventory audits, Stock shelves and price merchandise
  • Inspect store facilities and equipment for safety, cleanliness, and proper working order daily Prepare food service product assortment and stocking food service display items.
  • Maintain self-serve offerings (including, but not limited to the coffee dispensers, fountain machine and condiment center)

FRESCH Food Service Manager

Maverik
12.2018 - 12.2018
  • Manage the daily operation of the food service department, Staff department, including participating in interviewing, hiring and training food service employees in partnership with Store Director
  • Coach, manage and develop team to ensure delivery of Maverik’s culture, standards and operations
  • Ensure daily communication with the Store Director to communicate and achieve the goals set for the store and the food service department, Learn and develop expertise in key food service technologies, including ordering and management systems
  • When necessary, handle guest complaints with a sense of urgency and good judgment Maintain the highest level of safety and sanitation in the front and back kitchen areas at all times
  • Keep the kitchen and equipment clean and presentable; ensure all cleaning schedules are followed as directed
  • Consistently follow all food safety procedures including, but not limited to, temperature logs, line checks, equipment cleaning, storage guidelines, glove use, handwashing, etc. Prepare and present food items quickly and efficiently while always adhering to Company standards, Follow recipes and operating standards set forth by the Company, Prepare and stock line stations sufficiently to ensure smooth service periods, Monitor inventory levels and maintain accurate food ordering Ensure food is monitored for quality and rotated and stored properly, Manage waste and food cost by following standardized recipes, attention to portion control, maintaining appropriate levels of prep and stocking line stations according to policy.

Lead Cashier

Maverik
06.2016 - 12.2018
  • As Lead Cashier, it’s my responsibility to ensure that all employees are trained above standards. If a problem were to arise or an employee was unsure of what they were doing, I’m the person that was called to ease the situation and/or help the employee. My other job duties are answering the telephone and assisting guests with any concerns, Keeping the store cleaned and stocked while front facing all merchandise and handling transactions on a POS system. I also assist the store manager with daily paperwork.

Assistant Manager

Giant/Conoco
07.2015 - 06.2016
  • I Supervise and direct the activities of other store employees and ensure that there is delivery of excellent customer service. I assist in recruiting, hiring, training, and development of new employees. I ensure compliance of employees to company policies and procedures. I ensure maximization of sales and profitability.
  • I maintain inventory and stock levels. I ensure flawless execution of projects and programs. I Provide directives to sales/cashiers associates as at when necessary
  • I Investigate inventory variations and shortages. I ensure proper upkeep of business records. I help with scheduling. I regularly review cashier accountability sheets and records as prescribed by the store manager. I ensure security and safety of store; complying with all environmental and safety guidelines.
  • I Provide courteous and prompt resolution of employee and/or customer issues. I ensure proper entry of invoices into system. I ensure proper record keeping and avoidance of wastage. I perform daily computer entry and paperwork I
  • Answer the telephone and assist guests with any concerns.

Shift Leader

Chicken Dinner Restaurant-@Knotts
05.2010 - 05.2015
  • Assist in keeping the daily operations of the kitchen running effectively in a cost-efficient manner, overseeing 15 to 20 Employees at a time making sure they are present and in appropriate uniform while following all local and Federal health laws.

Front Desk Agent

El Dorado Inn
01.2011 - 12.2014
  • Check-in and out all guests, Handle all reservation inquiries, Answer the telephone and assist guests with reservations, questions and directions. Resolve all guest issues and requests in a manner satisfactory to both the guest and the hotel. Log all requests and incidents in Hotel Logbook and verbally review with appropriate personnel. Assist guests with amenities, services and requests; including local information, area dining, transportation, directions, maps, site-seeing recommendations and arranging taxis or tours. Inspect Rooms for cleanliness and any maintenance issues while keeping room status report up to date.

Cook

Johnny Rockets @ Knott’s
02.2009 - 01.2011
  • Cook the exact number of items ordered by each Customer, Working on Several different orders simultaneously. Maintain Sanitation, health, and safety standards in work areas. Operate large volume cooking equipment such as Grills and deep fat fryers. Precook items such as Bacon and Chicken for later use. Prep items such as
  • Lettuce, Tomato’s, and Onions for later use. Clean and stock workstations.

Kitchen Manager

Perkins
11.2004 - 12.2008
  • Prepare meals While Supervising the Cooks in all aspects of meal production and kitchen sanitation. Responsible for maintaining a clean and safe kitchen during their entire shift. Product inventory, and ordering when necessary. Ensure all staff members follow all Idaho State Department of Health laws and that all regulations for cooling and storage are being followed throughout the entire kitchen while maintaining a low food and labor cost.

Lead Chef

Bistro Gourmet
02.2003 - 10.2004
  • Run kitchen daily preparations, such as ordering and kitchen employee schedule.
  • Inspect food preparation areas to ensure that safe & sanitary food handling practices are followed. Clean kitchen equipment. Prepare, portion, arrange and garnish food. Turn or stir foods to ensure even cooking. Regulate temperatures.
  • Weigh, measure and mix ingredients according to recipes or personal judgment.

Hotel Maintenance

The Thunder Inn
06.2000 - 01.2003
  • Assisted guest and answered all queries, ensured to provide satisfaction.
  • Maintained all records of the work orders and repairs done on the facility. Coordinated with the Chief Engineer and performed all preventative maintenance for the facility.
  • Ensured that the building was always kept clean on the interior as well as the exterior. Monitored the maintenance room and the storage shed, maintained areas clean and replaced all the electronic locks when needed.
  • Inspected the fire safety equipment in the facility and checked them for their condition. Managed the maintenance tools and ensured that they were stored neatly in the maintenance room. Performed all work in accordance to the OSHA regulations and security policies.

Assistant Manager

Del Taco
01.1998 - 01.2003
  • Supervise personnel at store level and ensure work is performed safely, timely and in a quality manner. Develop and implement tactics to optimize restaurant sales.
  • Ensure adherence to quality, cleanliness, and customer service standards.

Utility Custodial Host

Walt Disney World Resort
10.1992 - 12.1997
  • Pressure wash all concrete and other surfaces such as Walkways, building walls and windows. Remove debris from waterways and flumes as well as clean basins and decorative fountains. Clean and extract carpets with portable trailer mount.

Education

High School Diploma -

High desert high
Victorville, CA
01.1989

Associate of Arts - Culinary Arts

The Culinary Institute of America
St Helena, CA
08-1991

Skills

  • Expertise in precision measurement tools
  • Performance assessment
  • Pricing strategy development
  • Labor Cost Analysis
  • Customer-focused retail sales
  • Purchasing
  • Profit & Loss
  • New employee onboarding
  • Operations management
  • Supervising Experience
  • Facilities Maintenance
  • Maintenance
  • Merchandising
  • Equipment Repair
  • Food Handling
  • Management
  • POS
  • Inventory management
  • Culinary Experience
  • Senior leadership
  • Handyman
  • Schedule management
  • Food Safety
  • Kitchen Management Experience
  • Retail management
  • Plastering
  • Training & Development
  • Front desk
  • Order management system
  • Customer service
  • Food Service Management
  • Hotel experience
  • Field operations
  • Workplace safety
  • Professional communication
  • Equipment installation
  • Materials management
  • Equipment maintenance
  • Preventative maintenance
  • Component repair
  • Problem-solving
  • Interpreting diagrams
  • Customer relations
  • Equipment troubleshooting
  • Diagnostics and troubleshooting
  • Building maintenance
  • Heavy equipment repair
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Project management
  • Cross-functional teamwork
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Budget control
  • Brand management
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Recruiting and interviewing
  • Vendor management
  • Change management
  • Regulatory compliance
  • Team coordination
  • Hospitality
  • Staff training
  • Guest relations
  • Service quality
  • Team management
  • Staff supervision
  • Food safety compliance
  • Health and safety standards
  • Restaurant policies and procedures
  • Labor cost control
  • Performance monitoring
  • Staff scheduling
  • Quality assurance
  • Problem resolution
  • Menu development
  • Employee motivation
  • Cost accounting
  • Waste reduction
  • Personnel evaluations
  • Menu offerings and promotions
  • Sanitation oversight
  • Food services management
  • Guest issue resolution
  • Hygiene standards
  • Food and beverage service
  • Food safety understanding
  • Inventory controls
  • Safety training
  • Team collaboration
  • Work station assignments
  • Opening and closing procedures
  • Service quality standards evaluation
  • Food safety
  • Recruitment
  • Critical thinking
  • Menu planning
  • Kitchen equipment operation and maintenance
  • Process monitoring and improvement
  • Kitchen staff supervision
  • Supply ordering
  • Inventory control
  • Equipment inspection
  • Operational reporting
  • Work area inspection
  • ServSafe food manager
  • Food delivery oversight
  • Shortage reports
  • Recipes and menu planning
  • High volume dining
  • Kitchen staff coordination
  • Supplies purchasing
  • Food production management
  • Hiring and onboarding
  • Food portion specification
  • Disciplinary Write-ups
  • Special menu planning

Timeline

Maintenance Field Technician

Maverik
01.2023 - Current

Lead Cashier

Maverik
10.2022 - 01.2023

Store Director Intern

Maverik
12.2021 - 01.2022

Adventure Guide

Maverik
05.2021 - 10.2022

Operations Manager

Maverik
06.2019 - 05.2021

FRESCH Food Service Manager

Maverik
12.2018 - 12.2018

Lead Cashier

Maverik
06.2016 - 12.2018

Assistant Manager

Giant/Conoco
07.2015 - 06.2016

Front Desk Agent

El Dorado Inn
01.2011 - 12.2014

Shift Leader

Chicken Dinner Restaurant-@Knotts
05.2010 - 05.2015

Cook

Johnny Rockets @ Knott’s
02.2009 - 01.2011

Kitchen Manager

Perkins
11.2004 - 12.2008

Lead Chef

Bistro Gourmet
02.2003 - 10.2004

Hotel Maintenance

The Thunder Inn
06.2000 - 01.2003

Assistant Manager

Del Taco
01.1998 - 01.2003

Utility Custodial Host

Walt Disney World Resort
10.1992 - 12.1997

High School Diploma -

High desert high

Associate of Arts - Culinary Arts

The Culinary Institute of America

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