William Robinson Jr.

Detail-oriented Business Analyst with experience in data analysis, process improvement, and strategic planning. Proven ability to deliver actionable insights and support business objectives through data-driven decision-making.

Skill

• Analyze business processes, and identify areas for improvement.

• Collaborate with cross-functional teams to implement solutions.

Prepare reports and dashboards for senior management.

• Data Analysis

• Business Process Improvement.

• Developed comprehensive reports to communicate findings and support strategic decision-making
• Utilized data visualization tools to present complex information clearly and effectively
• Assisted in the development of user acceptance testing plans to ensure system functionality
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email.
•Perform remote troubleshooting through diagnostic techniques and pertinent questions.
•Walk the customer through the problem-solving process with their current issues and concerns.
•Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events, problems, and their resolutions in logs.
Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

•Documented troubleshooting processes and solutions in the knowledge base for future reference.

•Monitored the service desk ticketing system to ensure a timely response to user requests.

•Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users' workflows.

•Supporting the loan process is accurate and compliant
• Learning new technology processes
• Interacting with 3rd parties (Broker & Title Agents)
• Collaborating with members of my team and other departments
• Hitting daily production goals
Reviewing information for completeness

•Greet and engage with customers about product and release • date questions
• Exhibit and display selling behaviors that the company has in place
• Learn the company management guide and culture
• Coach and develop talent for their next role and transition with the company

• Directed daily operations to enhance customer satisfaction and streamline store processes.
• Trained and mentored staff on product knowledge and exceptional service standards.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends, adjusting strategies to improve performance.
• Ensured compliance with company policies and safety regulations across all store activities.
• Developed promotional displays that increased product visibility and drove sales growth.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.