Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William Robison

Missoula,MT

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at The Home Depot Inc. Expert in customer service and time management, achieving significant efficiency improvements. Skilled in leveraging computer skills and leadership qualities to exceed sales targets and foster team growth. Demonstrates exceptional attention to detail and a commitment to workplace safety.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

11
11
years of professional experience

Work History

Associate

The Home Depot Inc
04.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Galvanizer

Spokane Galvanizing
12.2021 - 03.2024
  • Provided on-the-job training to new team members, fostering a supportive and knowledge-sharing work environment that contributed to overall productivity improvements.
  • Ensured compliance with environmental regulations through proper handling and disposal of hazardous materials used in the galvanizing process.
  • Consistently met production targets through diligent work ethic and effective troubleshooting of equipment issues.
  • Improved safety standards in the workplace by conducting regular training sessions and enforcing adherence to guidelines.
  • Safeguarded high-quality final products by conducting thorough visual inspections before shipment to customers.
  • Enhanced galvanized product quality by implementing strict inspection procedures and timely maintenance of equipment.
  • Prepared batches of various chemical solutions utilized in the galvanizing process according to precise specifications, contributing to consistent product quality results.
  • Adhered to safety protocols, company procedures and OSHA regulations in areas of work to optimize performance, minimize downtime and protect team members.
  • Immersed workpieces in coating solutions or liquid metal or plastic for specified times.
  • Cleaned and roughened surfaces with sandblasting to achieve strong adhesion.
  • Checked finished work for correct thickness of deposits.
  • Scraped off build-up and cleaned machinery regularly.

MST

Lowes Home Improvment
01.2018 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Photographer

Dealer Auction Association/People Ready
08.2016 - 04.2017
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Took photos from different angles and perspectives to capture perfect images of vehicles entering the auction lot.

Assistant General Manager

Jiffy Lube
04.2014 - 07.2016
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate of Arts - Business Management

University of Phoenix
Online

Associate of Arts - Horticulture

Butte College
Oroville, CA

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement

Languages

English
Native or Bilingual

Timeline

Associate

The Home Depot Inc
04.2024 - Current

Galvanizer

Spokane Galvanizing
12.2021 - 03.2024

MST

Lowes Home Improvment
01.2018 - 08.2021

Photographer

Dealer Auction Association/People Ready
08.2016 - 04.2017

Assistant General Manager

Jiffy Lube
04.2014 - 07.2016

Associate of Arts - Business Management

University of Phoenix

Associate of Arts - Horticulture

Butte College

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William Robison