William Roche
Northport,FL
Summary
The combination of self taught learning, school, and working jobs like customer service gave me both technical hard skills and soft skills. Throughout high school and university, I have learned technical skills like basic coding and hardware development, as well as soft skills like customer service, dedication, a strong work ethic, and discipline.
Overview
4
4
years of professional experience
Work History
Classroom Teacher's Aide
San Pedro Catholic Church
08.2019 - 03.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Cashier/Customer Service
Sam's Club
06.2022 - 04.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Crew Trainer
McDonalds
02.2021 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Bachelor of Science - Computer Engineering
Florida Polytechnic University
Lakeland, FL05.2027
Skills
- Python Basics
- Arduino basics in software and hardware
- HTML certified
- CSS certified
- Adobe Photoshop certified
- Adobe Illustrator certified
Timeline
Cashier/Customer Service
Sam's Club
06.2022 - 04.2023
Crew Trainer
McDonalds
02.2021 - 06.2022
Classroom Teacher's Aide
San Pedro Catholic Church
08.2019 - 03.2023
Bachelor of Science - Computer Engineering
Florida Polytechnic University
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