Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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William Rodas

Whittier,CA

Summary

My name is William and I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Assistant Retail Store Manager

FedEx Office
Brea, CA
12.2018 - 05.2024
  • Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
  • Supervised a team of sales staff, providing guidance and feedback on performance related issues.
  • Developed creative strategies to increase store traffic and generate new business opportunities.
  • Maintained accurate records of employee attendance, work schedules, vacation time usage.
  • Provided support in training new employees on all aspects of their job responsibilities.
  • Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
  • Established relationships with local businesses to promote mutual opportunities for growth.
  • Evaluated customer satisfaction surveys regularly to gain insight into customer needs and preferences.

Surveillance Operator

Commerce Casino
Commerce, CA
02.2017 - 10.2018
  • Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
  • Investigated potential security breaches with the use of CCTV cameras.
  • Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
  • Documented daily observations and reported any irregularities to the appropriate authorities.
  • Performed routine inspections of the premises to identify potential threats or weaknesses in security measures.
  • Provided assistance during emergency situations such as fire alarms, medical emergencies.
  • Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.

Gaming Associate

The Bicycle Casino
Bell Gardens, CA
12.2015 - 01.2017
  • Verified customer identification to ensure compliance with gaming regulations.
  • Provided prompt and courteous customer service in a fast-paced environment.
  • Monitored gaming tables for proper play and adherence to house rules.
  • Processed payments from customers, including cash, credit cards and chips.
  • Resolved disputes between players and management in accordance with established procedures.
  • Verified payouts to winners were made correctly according to game rules.
  • Ensured that all policies and procedures related to security were followed at all times.
  • Conducted regular floor patrols to monitor activities, observe safety hazards and provide assistance when needed.

Returns Manager

FHY Inc
Los Angeles
06.2014 - 12.2015
  • Analyzed customer feedback and complaints to identify trends in returns.
  • Developed and implemented return policies, procedures, and processes.
  • Monitored inventory levels of returned items to ensure accuracy of data.
  • Ensured compliance with all applicable laws related to product returns.
  • Coordinated the processing of refunds for customers who returned goods.

Returns Manager

American Apparel
Los Angeles, CA
06.2010 - 06.2015
  • Coordinated the processing of refunds for customers who returned goods.
  • Trained staff on proper handling of returns and exchanges.
  • Managed a team responsible for processing customer returns efficiently and accurately.
  • Performed quality assurance audits on returned merchandise to ensure it meets company standards.
  • Investigated and resolved discrepancies between customer orders and actual returns received from stores or warehouses.
  • Collaborated closely with logistics teams to coordinate the timely shipment of returned goods back to vendors.
  • Assisted in developing training materials related to product returns for use by internal teams.

Education

High School Diploma -

Montebello High School
Montebello, CA
07-2009

Some College (No Degree) - Graphic Design

Los Angeles Trade Technical College
Los Angeles, CA

Skills

  • Sales strategy development
  • Staff Training and Development
  • Goal Setting and Achievement
  • Orientation and training
  • Microsoft Office expertise
  • Money Handling
  • Team motivation
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Very Fast Learner
  • Staff Supervision
  • Bi-Lingual
  • Customer Relationship Management (CRM)
  • Team Player

Accomplishments

  • #1 in the region for 3 straight months for total production at FedEx Office.
  • #1 in surveys twice at FedEx Office

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Retail Store Manager

FedEx Office
12.2018 - 05.2024

Surveillance Operator

Commerce Casino
02.2017 - 10.2018

Gaming Associate

The Bicycle Casino
12.2015 - 01.2017

Returns Manager

FHY Inc
06.2014 - 12.2015

Returns Manager

American Apparel
06.2010 - 06.2015

High School Diploma -

Montebello High School

Some College (No Degree) - Graphic Design

Los Angeles Trade Technical College

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William Rodas