Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

William Rodriguez Mejia

Tampa,FL

Summary

Dynamic and results-oriented professional with over 5 years of experience in leadership, data analysis, and operations management at Delta Air Lines. Adept at optimizing performance, leading teams, and enhancing customer experiences. Proficient in using advanced software tools including Office 365, Power BI, Tableau, and SQL. Bilingual in English and Spanish. Seeking to leverage expertise in a leadership role as OBS Atlanta Catering Operations Manager to drive operational excellence and innovative engagement initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Learning System Administrator (SuccessFactors LMS) Special Assignment

Delta Air Lines
Atlanta, GA
08.2023 - Current
  • Developed interactive dashboards using SAS and Tableau to aid in data-driven decision-making for learning strategies.
  • Maintained a tracking system for documenting learner progress and optimizing course delivery.
  • Produced detailed reports on learning metrics to highlight areas of success and opportunities for improvement.
  • Ensured online content is current, relevant, and engaging.
  • Create eLearnings, Classes and Programs to optimize course delivery.

Lead Customer Expert Specialist / Customer Experience Supervisor (SPA – CES)

Delta Air Lines
Tampa, FL
11.2021 - 08.2023
  • Led and developed direct reports to meet personal and career goals.
  • Created a safety-conscious environment through strategic and tactical planning.
  • Analyzed data and extracted insights to enhance performance metrics.
  • Utilized native Spanish fluency and cultural expertise to drive revenue growth and expand market share.

Help Desk Assistant Supervisor – Software Engineer

University of Tampa
Tampa, FL
02.2019 - 05.2022
  • Led front-line agents in customer service and software solutions.
  • Developed dashboards using SQL and Power BI to analyze agent performance data.
  • Managed software solutions including Blackboard, Workday, and Solar Winds.

Education

MBA - Business Intelligence and Analytics Management

DeVry University
12.2022

B.A. - Biomolecular Biology (Honors Program)

University of Tampa
05.2022

Skills

  • Leadership and Team Management
  • Data Analysis and Reporting
  • Operations Management
  • Quality Assurance
  • Customer Service Excellence
  • Dashboard Development (Power BI, Tableau)
  • SQL and Data Analytics
  • Program Administration
  • Conflict/Complaint Resolution
  • Bilingual (English and Spanish)

Certification

  • Data Analytics Certificate (Google Career Certificates)
  • SAP SuccessFactors Learning Expert (SAP SuccessFactors SFX)

Accomplishments

  • Successfully developed and implemented dashboards that significantly improved data-driven decision-making processes.
  • Led a team to achieve high customer satisfaction and revenue growth through effective management and strategic planning.
  • Optimized course delivery and user experience by administering and maintaining Learning Management Systems.

Additional Information

Familiar with U.S. Government and local regulations governing safe food handling and prevention of foodborne illness., Knowledgeable in the HACCP system of food protection and TSA catering security regulations., Understanding of Customs regulations related to bonded material and regulated waste handling., Consistently prioritizes safety, security, and privacy in all operations.

Timeline

Learning System Administrator (SuccessFactors LMS) Special Assignment

Delta Air Lines
08.2023 - Current

Lead Customer Expert Specialist / Customer Experience Supervisor (SPA – CES)

Delta Air Lines
11.2021 - 08.2023

Help Desk Assistant Supervisor – Software Engineer

University of Tampa
02.2019 - 05.2022

MBA - Business Intelligence and Analytics Management

DeVry University

B.A. - Biomolecular Biology (Honors Program)

University of Tampa

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William Rodriguez Mejia