William Rogers
Crestview,FL
Summary
Dynamic professional with a strong background in security operations and customer service. Expertise in staff training and development, ensuring high customer satisfaction and compliance with industry standards. Committed to fostering a culture of continuous improvement and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Response Team Leader
United States Air Force, USAF
Eglin AFB, FL
09.2021 - Current
- Led security operations to ensure compliance with military protocols and safety regulations.
- Coordinated rapid response strategies during critical incidents, enhancing team readiness and effectiveness.
- Mentored junior personnel on operational best practices, fostering a culture of continuous improvement.
- Evaluated security incidents to identify areas for process enhancement and risk mitigation strategies.
- Ensured compliance with industry standards and regulations in all aspects of the Security Response Team operations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Department Manager
Walmart
Cortland, NY
06.2019 - 03.2021
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability through effective forecasting techniques.
- Analyzed sales data to identify trends, adjusting strategies to meet department goals.
- Mentored staff on customer service standards, improving overall customer satisfaction ratings.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Crew Member
McDonald's
Cortland, NY
08.2017 - 06.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Assisted team members during peak hours to maintain workflow and service speed.
- Trained new crew members on operational procedures and customer interaction techniques.
- Worked well with teammates and accepted coaching from management team.
Newspaper Carrier
Cortland Standard
Cortland, NY
04.2013 - 09.2017
- Delivered newspapers consistently, ensuring timely and accurate distribution to customers.
- Managed delivery routes efficiently, optimizing travel time and minimizing delays.
- Maintained customer satisfaction by addressing inquiries and resolving issues promptly.
- Coordinated with editorial staff to stay informed about daily publication changes.
- Trained new carriers on best practices for delivery and customer interaction.
Education
Security Forces Journeyman - Law Enforcemnt
Security Forces Technical School
Lackland AFB, TX08.2021
High School Diploma -
Cortland JR SR High School
Cortland, NY06.2019
Skills
- Physical security
- Customer service
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Access control
- Incident management
- Mobile security
- Crisis communication
- Team leadership
- Time management
Certification
- Vindicator/alarm monitor Certified - October 2022
- Response Team Leader, United States Air Force - November 2022
- CPR Certified, Red Cross - February 2026
- Axon Taser Certified, AXON, February 2026
- Use Of Force, United States Air Force, February 2026
Timeline
Security Response Team Leader
United States Air Force, USAF
09.2021 - Current
Department Manager
Walmart
06.2019 - 03.2021
Crew Member
McDonald's
08.2017 - 06.2019
Newspaper Carrier
Cortland Standard
04.2013 - 09.2017
Security Forces Journeyman - Law Enforcemnt
Security Forces Technical School
High School Diploma -
Cortland JR SR High School
Awards
Eagle Scout, April 2017- I organized, designed and lead multiple volunteer opportunity's and fundraising campaigns as well as sourced donations to fully fund 100% of my project which was to build a local school in my area a storage unit for all of their outside recreation equipment, this benefited the school as they no longer needed to keep classrooms filled with equipment and it gave them a dedicated place to store said equipment.