Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

WILLIAM ROSARIO

Boca Raton,FL

Summary

Accomplished customer service and retail sales professional. Detailed oriented individual, with a strong track record of achieving success in customer service, store operations and sales. Proven ability to handle tasks effectively and efficiently in fast paced environments. Recognized for taking proactive approach to identifying and addressing issues. Confident in ability to facilitate effective collaboration among colleagues. Committed to lifelong learning and contributing to team success.

Overview

20
20
years of professional experience

Work History

Mobile Associate – Retail Sales

T-Mobile
Boca Raton, FL
04.2023 - 07.2024
  • Company Overview: Retail sales and customer service expert with major wireless company.
  • Achieved high customer satisfaction through exceeding expectations.
  • Consistently achieved perfect scores of '10' on customer surveys.
  • Face to face customer service interaction.
  • Perform customer credit reviews, build customer accounts in point of sale system.
  • Educate customer about their account.
  • Sell wireless products and services to new and existing customers.
  • Resolve service, billing and technical issues customers may have.
  • Averaged 10 to 15 customer interactions per day.
  • Retail sales and customer service expert with major wireless company.

Inventory Specialist, Key Holder, Mobile Associate

Metro By T-Mobile
Wellington, FL
06.2004 - 04.2023
  • Retail sales associate, customer service expert, keyholder and inventory specialist.
  • Responsible for merchandising the store and ensuring that literature is displayed in a manner consistent with metro By T-Mobile guidelines.
  • Perform weekly inventory counts.
  • Account for and explain variances.
  • Created procedures which helped reduce inventory variances.
  • Receive new inventory.
  • Order and process warranty device claims for customers.
  • Responsible for store opening and closing procedures.
  • Handle administrative aspects and paper work.
  • Averaged 15 to 25 customer interactions per day.
  • Resolve billing and service issues.
  • Sell new products and services.
  • Educate customer about devices and services and how to take full advantage of the features and services that Metro By T-Mobile provides.

Education

Associates Degree - Business Administration

Nassau Community College

Skills

  • Inventory management
  • Relationship building
  • Staff training
  • Point of sales systems
  • Customer Service
  • Employee management
  • Process documentation
  • Collaborative teamwork
  • Transaction management
  • Sales & Marketing
  • Product presentation
  • Strong work ethic

Professional Highlights

  • Customer Service, Consistently average perfect scores of “10” on customer service surveys.
  • Inventory Management, Implement procedures which reduced inventory variances by over 50%.
  • Accessory Sales, Average over 2 accessories per device sold. Resulting in over $3000 per month in accessory sales.

Timeline

Mobile Associate – Retail Sales

T-Mobile
04.2023 - 07.2024

Inventory Specialist, Key Holder, Mobile Associate

Metro By T-Mobile
06.2004 - 04.2023

Associates Degree - Business Administration

Nassau Community College
WILLIAM ROSARIO
Want your own profile? Build for free at Resume-Now.com