William Ross
Ypsilanti ,MI
Summary
Proven logistics and delivery expert from Alpha Baking Company, adept in GPS navigation and client relationship management. Demonstrates exceptional attention to detail and a positive attitude, ensuring timely and accurate deliveries. Achieved increased customer satisfaction through efficient route planning and proactive communication, solidifying a reputation for reliability and service excellence.
Overview
2013
2013
years of professional experience
Work History
Delivery Driver
Alpha Baking Company
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Fostered positive working relationships with regular customers.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Logistics Coordinator
Air General
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Production Worker
Blackmore
- Took on additional shifts during peak work periods to keep projects on schedule.
- Managed inventory levels to prevent production delays.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Delivery Driver
Native Wholesale
03.2005 - 09.2012
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Lincoln High School
Ypsilanti, MI06.1988
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- GPS navigation
- Heavy lifting
- GPS operation
- Vehicle cleaning and maintenance
- Forklift operation
- Shipping and packaging
- Cargo handling
- Vehicle inspection
- Commercial driving
- Client relationship management
- Pre-trip and Post-trip inspections
- Defensive driving
- Route logs
- DOT compliance
- Mileage tracking
- Clean MVR
Timeline
Delivery Driver
Native Wholesale
03.2005 - 09.2012
Delivery Driver
Alpha Baking Company
Logistics Coordinator
Air General
Production Worker
Blackmore
Lincoln High School
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