Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Ross

Skagway,AK

Summary

Experienced retail professional with 36 years in operations, sales, and team leadership. Customer-oriented jewelry salesperson adept at implementing profitability strategies and prioritizing tasks to achieve goals. Strong organizational skills and dedication to follow-through.

Overview

36
36
years of professional experience

Work History

Sales Associate

Diamonds International
04.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Store Manager

Kay Jewelers
08.2016 - 03.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw store operations while generating $150,000 in monthly sales.
  • Boosted sales by 35% by cultivating customer rapport and delivering superior customer service.

Assistant Retail Store Manager

Samuels DIamonds
05.2006 - 07.2016
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Increased store sales by cross-selling complementary items.

Retail Store Manager

Crescent Jewelers
09.1989 - 05.2006
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Managed special store projects to improve store-wide processes and operations.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
  • Increased store sales by cross-selling complementary items.

Education

Certificate - D.C.A.

Diamond Council of America
Nashville, TN
07.2007

High School Diploma -

Irvington High School
Fremont, CA
01.1986

Skills

  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Employee training
  • Accurate cash handling
  • Staff training and development
  • Project management
  • Outstanding communication skills
  • Program implementation
  • Team-oriented
  • Sales professional
  • Reliable
  • Root cause analysis
  • Retail inventory management
  • Recruiting and hiring
  • Schedule management
  • Profit and loss accountability
  • Customer retention
  • Supervision and training
  • Employee development
  • Teamwork and Collaboration
  • Product Recommendations
  • Sales Trends

Timeline

Sales Associate

Diamonds International
04.2022 - Current

Store Manager

Kay Jewelers
08.2016 - 03.2022

Assistant Retail Store Manager

Samuels DIamonds
05.2006 - 07.2016

Retail Store Manager

Crescent Jewelers
09.1989 - 05.2006

Certificate - D.C.A.

Diamond Council of America

High School Diploma -

Irvington High School

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