William H. Rousseau Jr

• Oversaw daily family routines, coordinating multiple responsibilities and priorities simultaneously.
• Developed structured schedules and routines to support organization, consistency, and productivity.
• Made independent decisions, resolved unexpected challenges, and adjusted plans as needed.
• Demonstrated leadership, patience, accountability, and effective resource management.
• Managed household schedules, appointments, and family calendars as self-employed home operator.

• Designed personalized golf lesson plans for diverse skill levels.
• Demonstrated proper equipment usage and care for golf clubs.
• Analyzed students' swings using video equipment or launch monitors to provide detailed instruction on improving techniques.
• Encouraged students to set goals for themselves related to their golf game performance.
• Coached clients on course management strategies for playing different courses under varying weather conditions.

• Supported daily golf operations, including golf shop management, member services, and overall guest experience at a premier private golf facility.
• Delivered personalized member service by assisting with golf shop needs, addressing member requests, and maintaining strong professional relationships.
• Assisted with planning, preparation, and coordination of the 2026 CJ CUP Byron Nelson, supporting tournament operations and delivering a high-quality experience for players, members, and guests.
• Coordinated with outside services staff to ensure golf carts, equipment, staging areas, and course support operations were properly organized, maintained, and ready for member use.
• Collaborated with golf operations teams to maintain efficient daily workflows, coordinate staff responsibilities, and uphold facility service standards.
• Assisted with golf shop operations, merchandise presentation, inventory organization, and daily customer service.
• Helped maintain a professional and welcoming golf environment by anticipating member needs, resolving service issues, and supporting consistent operational execution.

• Manage a portfolio of contractor and business accounts, delivering high-level customer service and retention
• Build long-term client relationships through scheduled site visits and follow-up.
• Coordinate equipment availability, delivery, and timelines to meet customer needs.
• Resolve service issues quickly to maintain satisfaction and repeat business.
• Prospect and secure new business through referrals and cold outreach.
• Negotiate pricing and close deals to drive monthly revenue goals.
• Provided training sessions for new staff members on sales processes and procedures.

• Directed all daily business operations for a company generating approximately $5.5 million in annual revenue, maintaining oversight of financial performance, staffing, and operational execution.
• Managed and supervised approximately 10 employees, including recruitment, hiring, onboarding, training, performance management, and employee accountability.
• Oversaw the complete business lifecycle, including sales, estimating, pricing, project coordination, material procurement, scheduling, installation, and final customer delivery.
• Managed company budgets, operating expenses, payroll coordination, employee hours, and business resources to support financial and operational objectives.
• Monitored revenue, profitability, monthly sales performance, and operational costs to evaluate business performance and identify improvement opportunities.
• Coordinated with project managers, subcontractors, vendors, and installation crews to ensure efficient project execution and timely completion.
• Directed workforce scheduling, resource allocation, and installation priorities to maintain productivity and meet customer deadlines.
• Managed inventory, material ordering, and vendor relationships to ensure adequate resources and minimize project delays.
• Established and maintained customer relationships, handled escalated concerns, and ensured quality standards throughout the customer experience.
• Identified opportunities to improve workflows, control expenses, strengthen employee performance, and increase overall business efficiency.

• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Fostered relationships with customers to expand customer base and retain business.
• Adhered to company initiatives and achieved established goals.
• Listened to customer needs to identify and recommend best products and services.
• Handled cash and processed credit card transactions.

U.S. Marine Corps – F/A-18 Ordnance Collateral Duty Inspector (CDI)

• Led, trained, and supervised approximately 6–12 junior Marines in F/A-18 ordnance operations, emphasizing technical proficiency, accountability, and mission readiness.
• Conducted quality assurance inspections of maintenance and ordnance-related work, verifying compliance with technical manuals, safety requirements, and established military procedures.
• Reviewed and signed off on applicable maintenance documentation and inspection records to verify work completion and equipment readiness.
• Monitored equipment readiness, maintenance schedules, and inspection requirements to support operational availability and mission preparedness.
• Coordinated on-the-job training and qualification development, preparing Marines to independently perform assigned responsibilities to established standards.
• Conducted personnel evaluations, identified performance deficiencies, and provided corrective instruction, coaching, and mentorship.
• Enforced strict safety protocols and technical compliance in a high-accountability environment where accuracy and attention to detail were critical.