William Ruiz
Chambersburg,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Menno Haven Retirement Communities
Chambersburg, PA
02.2023 - 09.2024
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Front Desk Assistant
Planet Fitness
Chambersburg, PA
12.2022 - 04.2023
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Verified identification and credit card information of guests prior to check-in.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Ensured that all security procedures were followed according to company policy.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Attended regular meetings with department heads to discuss policies and procedures.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted transactions, confirming patient information and processing according to standard protocol.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05-2021
Skills
- Guest Relations Management
- Service Quality
- Dining customer service
- Guest Relations
- Professional Appearance
- Positive and professional
- Willing to Learn
- Communication
- Friendly, Positive Attitude
- Flexible and Adaptable
Languages
Spanish
Professional
Affiliations
- Sociable and outgoing
- Hands on with work
- Consistent positive attitude
Timeline
Restaurant Waiter
Menno Haven Retirement Communities
02.2023 - 09.2024
Front Desk Assistant
Planet Fitness
12.2022 - 04.2023
High School Diploma -
Chambersburg Area Senior High School
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