William Ruiz
New Port Richey
Summary
Results-driven Field Service Engineer specializing in troubleshooting and maintenance of complex biomedical instrumentation. Enhances customer satisfaction through effective communication and analytical skills, ensuring optimal equipment performance. Skilled in implementing preventive maintenance strategies and managing field operations, committed to continuous improvement and adapting to new technologies.
Overview
24
24
years of professional experience
Work History
FIELD SERVICE Engineer
Nova Biomedical/Advanced Instruments
Tampa
03.2024 - Current
- Collaborated with sales team to identify solutions that increased client throughput.
- Demonstrated customer-centric approach by addressing client needs with tailored solutions.
- Educated clients on instrument usage, maintenance, and troubleshooting to foster trust.
- Executed installation and servicing of instruments and analyzers in clinical and biopharma settings nationwide.
- Assisted clients and team members in resolving complex technical issues efficiently.
- Validated biopharma instruments through IQ/OQ procedures, ensuring regulatory compliance.
- Performed preventive and corrective maintenance to extend instrument lifespan.
- Managed portfolio of instrumentation, including Osmometer OSMO1, single sampler, OsmoPRO Osmotech PRO, OPM Max, Anoxamat, and Glocyte CSF analyzer.
Senior Store Manager
MATRESS FIRM
Tampa
05.2021 - 02.2024
- Achieved or exceeded individual store financial targets through effective execution and customer service.
- Conducted performance evaluations, providing constructive feedback to enhance staff development.
- Collaborated with corporate teams to align store objectives with overarching company goals.
- Analyzed financial data to identify customer spending trends and develop targeted strategies.
- Established membership loyalty program, implementing rewards to drive client retention.
- Managed daily store operations while ensuring efficient staff scheduling and productivity.
- Resolved customer complaints promptly, fostering satisfaction and loyalty in clientele.
- Implemented visual merchandising strategies to optimize product displays and enhance shopping experience.
Field Service Engineer
bioMérieux
Tampa
06.2018 - 04.2021
- Diagnosed, troubleshot, and repaired complex mechanical systems efficiently.
- Utilized troubleshooting methodologies to address equipment issues at both part and circuit levels.
- Collaborated with customers to quickly resolve service requests and address needs.
- Documented service activities and maintained accurate records of repairs and recommendations.
- Conducted regular inspections of field services equipment to ensure optimal performance.
- Monitored inventory levels of spare parts, supplies, and tools for service operations.
- Trained staff on proper usage of biomedical instruments and new systems installed.
- Promoted teamwork by supporting field accounts during on-call preventative maintenance.
District Manager (Miami Market)
MATRESS FIRM
Miami
07.2014 - 05.2018
- Oversaw operations of up to 13 stores and 35 direct reports, managing $24 million in business.
- Implemented sales strategies to enhance customer engagement and drive revenue growth.
- Developed and executed strategic plans to increase sales, reduce costs, and improve operational efficiency.
- Provided mentorship to newly hired employees on company programs and best practices.
- Analyzed financial data to identify growth opportunities and areas for improvement across stores.
- Coordinated with suppliers to ensure quality product availability across all locations.
- Organized promotional events to boost sales volume within the district's stores.
- Resolved customer complaints efficiently while maintaining high levels of satisfaction.
FIELD SERVICE Engineer II
COMPLETED BIOMEDICAL SOLUTION
Tampa
09.2008 - 04.2014
- Executed on-site installations and facilitated equipment sales to maximize customer satisfaction.
- Serviced and repaired complex company equipment to maintain operational efficiency.
- Troubleshot failures on-site, via phone, or email to resolve issues promptly.
- Provided training sessions for customers and new engineers to improve equipment understanding.
- Revised and approved operational quality standards for system equipment.
- Compiled and submitted detailed field service documentation to ensure compliance.
- Diagnosed issues in biomedical devices to ensure optimal functionality.
- Collaborated with healthcare professionals to assess equipment needs and usage.
Mechanical and Electronic marine Technician
Row Marine
Clearwater
07.2002 - 07.2008
- Diagnosed and troubleshot complex mechanical issues, ensuring timely resolution and minimizing downtime.
- Supported troubleshooting, repairs, and maintenance of electrical, hydraulic, and pneumatic systems, contributing to team effectiveness.
- Conducted planned maintenance activities, condition monitoring and other preventative tasks to support production and shutdown schedules.
- Recommended measures to enhance maintenance methods and optimize equipment performance, resulting in increased efficiency and productivity.
Education
associates in Science - Concentration in business Administration
St. Petersburg College
St. Petersburg, Florida06.2016
Mechanical engineering - Concentration in Biotechnology
Camilo Cienfuegos University
Matanzas, Cuba04.2001
Skills
- Troubleshooting skills
- Technology proficiency
- Response to problems
- Analytical skills
- Critical thinking abilities
- Ongoing improvement initiatives
- Safe work habits
- Detail orientation
- Communication excellence
- Client training
- Interdepartmental coordination
Languages
Spanish
Professional
Accomplishments
2022,2023 Milllion dollar writer in Sales performance. Mattress Firm
Timeline
FIELD SERVICE Engineer
Nova Biomedical/Advanced Instruments
03.2024 - Current
Senior Store Manager
MATRESS FIRM
05.2021 - 02.2024
Field Service Engineer
bioMérieux
06.2018 - 04.2021
District Manager (Miami Market)
MATRESS FIRM
07.2014 - 05.2018
FIELD SERVICE Engineer II
COMPLETED BIOMEDICAL SOLUTION
09.2008 - 04.2014
Mechanical and Electronic marine Technician
Row Marine
07.2002 - 07.2008
associates in Science - Concentration in business Administration
St. Petersburg College
Mechanical engineering - Concentration in Biotechnology
Camilo Cienfuegos University