William Russi
Reseda,CA
Summary
Customer service professional with history of elevating team performance and enhancing customer satisfaction. Adept at managing cash operations and resolving customer issues efficiently. Recognized for strong collaboration with team members and adaptability in dynamic environments, ensuring reliable and effective service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist Head Cashier
Sprouts Farmers Market
02.2020 - 11.2024
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Retail Sales Associate
Zara
03.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Seasonal Merchandise Associate
Macys Department Store
09.2019 - 12.2019
- Assisted customers to improve shopping experience and increase satisfaction.
- Organized merchandise displays to enhance store visibility and attract customers.
- Improved inventory accuracy by conducting regular stock checks and updating records.
- Arranged product shelves, contributing to a clean and inviting store environment.
Student Assistant
Cal State University of Northridge
08.2017 - 06.2019
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Education
Bachelor of Arts - Cinema And Television Arts
Cal State University Northridge
Northridge, CA06-2019
Skills
- Customer Engagement
- Effective Time Management
- Cash Management
- Professional Phone Communication
- Proficient in POS Operations
- Effective Multitasking
- Analytical Problem-Solving
- Collaborative Teamwork
- Retail Sales Expertise
- Effective Interpersonal Communication
- Spanish Language Proficiency
- Proficient in Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Zara
03.2022 - 12.2022
Customer Service Specialist Head Cashier
Sprouts Farmers Market
02.2020 - 11.2024
Seasonal Merchandise Associate
Macys Department Store
09.2019 - 12.2019
Student Assistant
Cal State University of Northridge
08.2017 - 06.2019
Bachelor of Arts - Cinema And Television Arts
Cal State University Northridge
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