William R White

Linehaul Specialist Mainline Network

Fedex Ground

05.2018 - Current

Reviewed documents for accuracy prior to submission or publication.
Effectively managing 50-1000 phone calls and emails daily to support operations
Wrote action reviews using computerized reporting tools, Spotfire, and Power BI.
Utilizing Transportation Management System (TMS) a computerized reporting tool
Prepared summaries of daily work completed for review by supervisors.
Verified accuracy and completeness of information entered into the database system.
Updated existing records with new or revised information as needed.
Collaborated with other departments to resolve issues regarding incorrect data entries.
Utilized specialized software applications related to the job role.
Performed data entry from paper documents, emails, and other sources into computer systems.
Identified and corrected data entry errors to prevent duplication across systems.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Proofread and edited documents to correct errors.
Reviewed, corrected or deleted data, verifying customer and account information.
Maintained database by entering new and updated customer and account information.
Collected and organized information for entry, prioritizing entries to increase efficiency.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Screened and regularly answered calls to provide assistance to important clients.
Translated written documentation and notes into emails and other types of correspondence.
Operated various office equipment such as scanners, printers. when required.
Maintained confidentiality of sensitive information.