Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Ameen Salah

Ashtabula

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Professional in printing industry with track record of managing press operations and maintaining high standards of quality. Extensive experience in ensuring smooth production processes and resolving technical issues promptly. Known for team collaboration and achieving results, adaptable to changing operational needs. Proficient in machine maintenance and quality control, with focus on efficiency and reliability.

Experienced with shipping and receiving processes, ensuring smooth flow of goods. Utilizes effective communication and logistical skills to manage inventory and deliveries. Track record of maintaining accurate records and fostering cooperative team atmosphere.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Loves Travel Stop
12.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Service Advisor

Loves Truck Stop
12.2023 - 12.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Service Advisor

Loves Truck Stop
09.2020 - 12.2023
  • Have learned the roles of running a business. Added a few more years with customer service and cash handling. A lot of hands on experience with diesel units. I've had my own shifts, conducted a great team through out each of my shifts.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Implemented strategies to increase customer service satisfaction ratings.

Material Handler/Forklift Operator

Iten Industries
03.2020 - 06.2021
  • Was let go due to Covid and staffing issues

Shop Mechanic

Best motors
01.2017 - 10.2020
  • Shop mechanic and salesman.

CW

Cw conneaut ohio
04.2019 - 08.2019
  • Molded fiberglass columns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Crew Member

McDonalds
02.2015 - 08.2016
  • Left due to not enough hours given

Education

Diploma Completion -

High School
Ashtabula, OH

Skills

  • Management
  • Load & Unload
  • Pallet Jack
  • Order Picking
  • Forklift
  • Warehouse Experience
  • Order Picker
  • Materials Handling
  • RF Scanner
  • Shipping & Receiving
  • Freight Experience
  • Warehouse Management
  • Packaging
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Customer relationship management
  • Staff development
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Workflow optimization
  • Strategic planning
  • Project management abilities
  • Project leadership
  • Schedule management
  • Performance management

Accomplishments

  • Promoted to Management after 3 years with the company.
  • Supervised team of staff members.

Certification

Driver's License, 2023-09-01, 2027-12-01

Additional Information

I have lead teams in some factories, few auto car lots, and now a part of management for Speedco for 3 years. Am able to provide services and support customers needs.

Languages

English
Full Professional

Timeline

Operations Manager

Loves Travel Stop
12.2024 - Current

Service Advisor

Loves Truck Stop
12.2023 - 12.2024

Service Advisor

Loves Truck Stop
09.2020 - 12.2023

Material Handler/Forklift Operator

Iten Industries
03.2020 - 06.2021

CW

Cw conneaut ohio
04.2019 - 08.2019

Shop Mechanic

Best motors
01.2017 - 10.2020

Crew Member

McDonalds
02.2015 - 08.2016

Diploma Completion -

High School