William Sandy
Ravenna ,OH
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement. Proven team leader skilled in problem-solving and optimizing operational efficiency. Successfully implemented training programs and sales strategies, enhancing team performance and driving revenue growth. Recognized for fostering a positive work environment and achieving significant improvements in customer satisfaction.
Overview
21
21
years of professional experience
Work History
District Merchandising & Service Manager
Lowe's Home Improvement
11.2024 - Current
- Monitored key performance indicators to assess team effectiveness and identify areas for growth.
- Fostered a culture of continuous improvement through regular team meetings and training sessions.
- Established best practices for service management, enhancing overall team productivity and morale.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Store Manager
Lowe's Home Improvement
02.2008 - Current
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory levels, optimizing stock availability and minimizing losses.
- Trained and mentored staff, fostering a culture of teamwork and professional growth.
- Developed and implemented sales strategies, driving revenue growth and improving store performance.
- Analyzed sales data to identify trends, enhancing product placement and promotional efforts.
- Streamlined operational processes, improving efficiency and reducing operational costs across the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Administrative Manager
Lowe's Home Improvement
02.2007 - Current
- Streamlined administrative processes to enhance operational efficiency across multiple departments.
- Oversaw scheduling and resource allocation to ensure optimal staffing levels during peak operations.
- Developed and implemented training programs for new administrative staff, fostering professional growth and performance improvement.
- Coordinated communication between management and team members to facilitate smooth project execution and problem resolution.
- Established standard operating procedures that increased compliance with company policies and regulations.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Assistant Store Manager
Lowe's Home Improvement
04.2005 - Current
- Supervised daily store operations, ensuring adherence to company standards and providing exceptional customer service.
- Trained and mentored staff on product knowledge, sales techniques, and operational procedures to enhance team performance.
- Developed and implemented strategies to optimize inventory management, reducing stock discrepancies and improving efficiency.
- Collaborated with department managers to create promotional displays that increased customer engagement and sales conversions.
- Analyzed sales reports to identify trends, adjusting merchandising strategies to meet changing customer demands effectively.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty through effective problem-solving techniques.
- Led team meetings to communicate goals, gather feedback, and foster a collaborative work environment among associates.
- Managed scheduling and staffing to ensure adequate coverage during peak hours while maintaining labor cost controls.
Education
Bachelor of Science - Business Administration
Kaplan University
Davenport, IA08-2012
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
District Merchandising & Service Manager
Lowe's Home Improvement
11.2024 - Current
Store Manager
Lowe's Home Improvement
02.2008 - Current
Administrative Manager
Lowe's Home Improvement
02.2007 - Current
Assistant Store Manager
Lowe's Home Improvement
04.2005 - Current
Bachelor of Science - Business Administration
Kaplan University