William Sauls
Windsor,CA
Summary
Dynamic professional with a proven track record in customer engagement and team management at Graton Resort and Casino. Skilled in product knowledge and brand awareness, I excelled in enhancing customer loyalty and satisfaction. Recognized for my ability to foster collaboration and drive operational success through effective communication and strategic insights.
Overview
25
25
years of professional experience
Work History
Guess Services Ambassador
Graton Resort an Casino
Rohnert Park CA.
09.2013 - 09.2025
- Supported team members in organizing events to enhance customer engagement and loyalty.
- Learned effective communication strategies to represent brand values and mission.
- Adapted quickly to various customer interactions, providing exceptional service and support.
- Engaged with diverse audiences to gather feedback and insights on brand perception.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Reset Specialist
HGS
Rohnert Park, CA
06.2010 - 05.2012
- Analyzed inventory levels to ensure optimal product placement and stock replenishment.
- Collaborated with cross-functional teams to execute resets and merchandising strategies.
- Trained team members on reset procedures and visual merchandising standards.
- Executed store layout changes to enhance customer engagement and sales performance.
- Achieved timely completion of resetting projects with strong attention to detail and adherence to deadlines.
Hardware Sales Associate
Home Depot
Rohnert Park, CA
02.2001 - 07.2009
- Drove sales through exceptional customer service and product knowledge.
- Assisted customers in selecting hardware solutions tailored to project needs.
- Managed inventory levels and ensured stock accuracy for efficient operations.
- Trained new associates on product features, benefits, and sales techniques.
Education
Certificaction - Bookkeeping
Empire College
CASkills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Timeline
Guess Services Ambassador
Graton Resort an Casino
09.2013 - 09.2025
Reset Specialist
HGS
06.2010 - 05.2012
Hardware Sales Associate
Home Depot
02.2001 - 07.2009
Certificaction - Bookkeeping
Empire College