Summary
Overview
Work History
Education
Skills
Timeline
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William Scaggs

Port Orange,FL

Summary

Adept in project management and stakeholder engagement, I spearheaded operations at USTC, managing a 110,000 sq ft facility and enhancing inventory systems for over 825 telecom customers. My leadership significantly improved service levels and operational efficiency, showcasing analytical thinking and a profound ability to optimize resources and drive team performance.

Overview

24
24
years of professional experience

Work History

Manager Of Operations / Co Managing Director

Multicom/Netceed
05.2023 - Current
  • Managing 2 warehouse operations serving over 825 telecom & traffic signal customers
  • Purchasing manager of all branch inventory working with domestic and international suppliers
  • Established min-max levels for inventory items reducing back orders and increasing service levels
  • Collaborate with inside and outside sales teams to forecast project inventory
  • Conduct annual cycle counts
  • Administered all company safety processes and protocols for OSHA compliance
  • Provide oversight of a Free Trade Zone (FTZ) importing products for resale to international customers

Manager of Operations

USTC
05.2019 - 05.2023
  • Managed a 110,000 sq ft reverse logistics & CPE refurbishment operations for a major MSO operator
  • Designed the floor plan for reverse logistics and production operations
  • Managed the returns of 3 million customer CPE annually
  • Managed over 90 return, production, and repair lab personnel
  • Managed a production area that tested and refurbished 2 million CPE annually
  • Created production metrics to track employee performance
  • Designed and led the construction of an Electronic Repair Lab which repaired thousands of customer CPE and fiber testing equipment for our customer
  • Setup Peripheral Recovery operations with 3rd party Not for Profit agencies that employed people with disabilities which grossed over 1 million annually for the company
  • Conducted annual cycle counts
  • Maintained facility inspections and service contracts with repair vendors
  • Administered all company safety processes and protocols for OSHA compliance
  • Worked with senior management and developed work shifts during the Covid pandemic, to maintain business continuity and safety for employees

Supervisor

USTC
05.2017 - 05.2019
  • Setup an 85,000 sq ft warehouse and fulfillment center for a major cable MSO
  • Designed floor plan and provided oversight for I.T
  • Infrastructure installation
  • Managed the reverse logistics and outbound operations and supervised over 30 employees

Supervisor

Cablevision /Altice
08.2000 - 05.2017
  • Maintained telecom material for large technician depots
  • Procured material based on min-max levels and project BOM’s
  • Clean and Screened customer CPE for redeployment to new customers
  • Performed quarterly cycle counts
  • Managed the first launch of Interactive Optimum (io HD) in NJ
  • Collaborated with other functional groups and created processes to expedite the issuing of material to field technicians, reducing start up time
  • Managed store inventory for 25 customer walkin center locations in NJ and Ct
  • Developed and maintained min max levels for customer CPE at walk-in center locations

Education

Associate of Science - Business

College of Morris
Morris, NJ
06-2001

Skills

  • Project management
  • Analytical thinking
  • Time management
  • Stakeholder engagement
  • Resource allocation
  • Inventory management

Timeline

Manager Of Operations / Co Managing Director

Multicom/Netceed
05.2023 - Current

Manager of Operations

USTC
05.2019 - 05.2023

Supervisor

USTC
05.2017 - 05.2019

Supervisor

Cablevision /Altice
08.2000 - 05.2017

Associate of Science - Business

College of Morris

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William Scaggs