Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Scalfari

North Huntingdon,PA

Summary

I assist patients with billing questions, disputes, coding reviews, transferring charges that are on the incorrect account, making payments, and also setting up payment arrangements for balances that could not be satisfied in one payment.

Personable and deadline-driven Customer Service Representative experienced in working in a fast-paced environment. Solid team player, offering a positive and cooperative attitude. Demonstrated the ability to complete tasks accurately, despite interruptions and competing demands. Adaptive team player, inbound and outbound calling, cheerful and energetic, strong communication skills, excellent multi-tasker.

Overview

15
15
years of professional experience

Work History

Patient Access Data Monitor

UPMC
Pittsburgh , PA
06.2022 - Current
  • Work on my UPMC questions from patients, along with responding to UPMC Health Plan inquiries.
  • I have trained customer service agents and Data Monitor team members who are new hires.
  • I work with doctors' offices and department logs to assist with coding reviews and account disputes.
  • I assist with registration and back office follow-up work.

Contact Center Specialist 2

UPMC
Pittsburgh, Pennsylvania
06.2014 - 06.2022
  • I assist patients with billing questions, disputes, coding reviews, transferring charges that are on the incorrect account, making payments and also setting up payment arrangements for balances that could not be satisfied in one payment.
  • I have worked on the online chat to assist patients with question regarding the bill that they have received.
  • In our department we also assist with updating insurance information and generating claims to the insurance companies. I have previously assisted the work at home printing team with mailing and sending documents that wah agents could not do when working at home.
  • I currently also get project time to assist with merging duplicate patient accounts that have been made in error.
  • I train agents that are currently transferring to our department, starting the new position or need additional training.

Customer Relationship Manager

Bank Of America
St Clair, PA
02.2011 - 12.2013
  • My job description is that I managed a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure in a timely manner.
  • Presents customers with and educates them on options such as repayment plans, special forbearance, modifications, short sales, or foreclosures.
  • Responsibilities may include responding to customer, investor, or 3rd party inquiries, researching, preparing and or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.
  • I also worked in our CAST team department.
  • The AST department evaluates financials with homeowners to establish modification programs to fit their current needs.
  • Established a repayment plan with homeowners to cure their delinquency.
  • Proceeding with customer executive response escalations to resolve homeowners' concerns.
  • I selected to be a part of the Customer and Associate Support team to handle and resolve escalated issues.

Education

High School Diploma -

MCKEESPORT AREA SENIOR HIGH
McKeesport, PA
01.2004

Skills

  • Team training
  • Effective communication
  • Time management
  • Insurance verification
  • Quality assurance
  • Problem solving

Accomplishments

  • Aces award winner 2016

Timeline

Patient Access Data Monitor

UPMC
06.2022 - Current

Contact Center Specialist 2

UPMC
06.2014 - 06.2022

Customer Relationship Manager

Bank Of America
02.2011 - 12.2013

High School Diploma -

MCKEESPORT AREA SENIOR HIGH

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