William Scarbrough
Customer Relationship Manager
Jupiter,FL
Summary
Experienced Relationship Manager with 10 years of client management working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager
MTech Mobility
Palm Beach Gardens, FL
03.2020 - Current
- Recommended new solutions to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Identified, recommended and implemented changes to improve productivity and quality while reducing scrap and costs 11%.
- Decreased man hours 20% by improving flow of parts, processes and reducing number of critical moves.
- Met project deadlines without sacrificing build quality or workplace safety
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
Operations Manager
ServiceMaster FES
Indianapolis, IN
10.2018 - 03.2020
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained relationships with clients through punctuality and excellent customer service.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Exhibited excellent people skills during interaction with employees and customers.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
Account Manager
Big League Events Inc
Jupiter, FL
01.2012 - 10.2018
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Demonstrated excellent product knowledge.
- Exhibited excellent people skills during interaction with employees and customers.
- Worked with social media customers to understand needs and provide excellent service.
- Delivered excellent guest services by answering inquiries from visitors.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Quality Control Technician
Crossmatch Technology
Palm Beach Gardens, FL
02.2011 - 01.2012
- Assemble, load software and QA test 10-12 bio-metric identification devices daily
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol
- Provided quality assurance from every stage of product development process, from manufacturing to packaging
Sales Account Executive
Comcast Corporation
West Palm Beach, FL
06.2009 - 01.2011
- Activity promoted company by encouraging feedback, participating in teamwork and finding opportunities to do better
- Maintained attitude of continuous improvement and competitive approach to sales benchmarks
- Mastered and constantly improved in selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up and up-sell
- Reached average of 90% of sales goals each year.
- Met monthly sales goals by offering excellent customer service.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Attended networking events to build relationships and identify sales opportunities.
Client Relationship Manager
SunTrust Banks, Inc. NYSE: STI
Jupiter, FL
07.2007 - 08.2009
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Worked with clients to address and respond to client and partnership management issues.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Promoted financial products by maintaining excellent service offering knowledge.
- Solved customer challenges by offering relevant accounts like C.D.'s or High Yield savings accounts.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Identified opportunities and cultivated new business through 20-30 new cold calls per week.
Financial Services Consultant
Bank Atlantic
Jupiter, FL
06.2006 - 07.2007
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed and opened over 200 checking, saving and line of credit accounts.
Education
Some College (No Degree) - Computer Networking Certificate
Palm Beach State College
Lake Worth, FL 08.2015 - Current
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN 01.2001 - 01.2005
High School Diploma -
Lawrence Central High School
Indianapolis, IN 08.1994 - 06.1998
Skills
Verbal Communication
Financial Services
Strategic planning
Account Maintenance
Building Rapport
Customer Interactions
Project Management
Excellent Interpersonal Skills
Problem Resolution
Referrals
Positive Working Relationships
Relationship building and management
Financial Advising
Flexible Schedule
Sales expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Project Manager
MTech Mobility
03.2020 - Current
Operations Manager
ServiceMaster FES
10.2018 - 03.2020
Some College (No Degree) - Computer Networking Certificate
Palm Beach State College
08.2015 - Current
Account Manager
Big League Events Inc
01.2012 - 10.2018
Quality Control Technician
Crossmatch Technology
02.2011 - 01.2012
Sales Account Executive
Comcast Corporation
06.2009 - 01.2011
Client Relationship Manager
SunTrust Banks, Inc. NYSE: STI
07.2007 - 08.2009
Financial Services Consultant
Bank Atlantic
06.2006 - 07.2007
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
01.2001 - 01.2005
High School Diploma -
Lawrence Central High School
08.1994 - 06.1998