William Scarbrough
Customer Relationship Manager
Jupiter,FL
Summary
Experienced Relationship Manager with 10 years of client management working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager
MTech Mobility
Palm Beach Gardens, FL
03.2020 - Current
- Recommended new solutions to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Identified, recommended and implemented changes to improve productivity and quality while reducing scrap and costs 11%.
- Decreased man hours 20% by improving flow of parts, processes and reducing number of critical moves.
- Met project deadlines without sacrificing build quality or workplace safety
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
Operations Manager
ServiceMaster FES
Indianapolis, IN
10.2018 - 03.2020
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained relationships with clients through punctuality and excellent customer service.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Exhibited excellent people skills during interaction with employees and customers.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
Account Manager
Big League Events Inc
Jupiter, FL
01.2012 - 10.2018
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Demonstrated excellent product knowledge.
- Exhibited excellent people skills during interaction with employees and customers.
- Worked with social media customers to understand needs and provide excellent service.
- Delivered excellent guest services by answering inquiries from visitors.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Quality Control Technician
Crossmatch Technology
Palm Beach Gardens, FL
02.2011 - 01.2012
- Assemble, load software and QA test 10-12 bio-metric identification devices daily
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol
- Provided quality assurance from every stage of product development process, from manufacturing to packaging
Sales Account Executive
Comcast Corporation
West Palm Beach, FL
06.2009 - 01.2011
- Activity promoted company by encouraging feedback, participating in teamwork and finding opportunities to do better
- Maintained attitude of continuous improvement and competitive approach to sales benchmarks
- Mastered and constantly improved in selling process techniques, including prospecting, approach, proposal, exceptions, closing, follow-up and up-sell
- Reached average of 90% of sales goals each year.
- Met monthly sales goals by offering excellent customer service.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Attended networking events to build relationships and identify sales opportunities.
Client Relationship Manager
SunTrust Banks, Inc. NYSE: STI
Jupiter, FL
07.2007 - 08.2009
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Worked with clients to address and respond to client and partnership management issues.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Promoted financial products by maintaining excellent service offering knowledge.
- Solved customer challenges by offering relevant accounts like C.D.'s or High Yield savings accounts.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Identified opportunities and cultivated new business through 20-30 new cold calls per week.
Financial Services Consultant
Bank Atlantic
Jupiter, FL
06.2006 - 07.2007
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed and opened over 200 checking, saving and line of credit accounts.
Education
Some College (No Degree) - Computer Networking Certificate
Palm Beach State College
Lake Worth, FL 08.2015 - Current
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN 01.2001 - 01.2005
High School Diploma -
Lawrence Central High School
Indianapolis, IN 08.1994 - 06.1998
Skills
Verbal Communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Project Manager
MTech Mobility
03.2020 - Current
Operations Manager
ServiceMaster FES
10.2018 - 03.2020
Some College (No Degree) - Computer Networking Certificate
Palm Beach State College
08.2015 - Current
Account Manager
Big League Events Inc
01.2012 - 10.2018
Quality Control Technician
Crossmatch Technology
02.2011 - 01.2012
Sales Account Executive
Comcast Corporation
06.2009 - 01.2011
Client Relationship Manager
SunTrust Banks, Inc. NYSE: STI
07.2007 - 08.2009
Financial Services Consultant
Bank Atlantic
06.2006 - 07.2007
Bachelor of Science - Business Management
Indiana University - Purdue University Indianapolis
01.2001 - 01.2005
High School Diploma -
Lawrence Central High School
08.1994 - 06.1998
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