Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Scharmann

Birmingham,USA

Summary

Experienced Operations Director and Program Manager with a successful track record of guiding teams and improving operational efficiency. Skilled in implementing strategic initiatives that drive productivity and foster growth. Recognized for strong leadership and communication abilities, enabling effective team collaboration and the achievement of organizational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Manager of Strategy

Fountain
03.2022 - Current
  • Creating long term and short term plans, including setting targets for milestones and adhering to deadlines
  • Communication with executives to keep the project aligned with their goals
  • Implemented Fountain software to many customers, most cases managing multiple projects at once
  • Managed a team of Implementation Managers and Integration Consultants
  • Provided strong leadership to enhance team productivity and morale.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Director of Operations

GoPuff
08.2021 - 03.2022
  • Managed and Rebuilt the Gopuff Delivery Partner experience
  • Built and managed team of onboarding specialists, operations specialists, support specialists, digital marketers, and operations analysts
  • Built full cycle driver recruitment processes including full implementation of our ATS(Fountain), Background Check(Checkr), E signature platform(Hellosign), Learning Management System(Northpass), and our internal Admin
  • Increased driver retention to over 90% MoM up from 70% MoM through engagement
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Managed the rollout of a new payment vendor (Stripe) to all drivers
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Director of Operations

PICKUP Now Inc
02.2020 - 08.2021
  • Built company strategy for all Driver Operations feedback through surveying and outreach
  • Built and managed team of onboarding specialists, operations specialists, support specialists, digital marketers, and operations analysts to grow the supply by 200% in under 6 months across 80 markets
  • Built full cycle driver recruitment processes including full implementation of our ATS(Fountain), Background Check(Checkr), E signature platform(Hellosign), Learning Management System(Northpass), and our internal Admin
  • Increased driver retention to over 90% MoM up from 70% MoM through engagement and retention tactics
  • Identified, implemented and enhanced marketing strategies to increase applicant count through paid marketing efforts, cost analysis, while decreasing CPA by 50%
  • Decreased both the time to hire and cost to hire PICKUP Good Guys by over 50% in each category
  • Fountain, Checkr, and Northpass implementation expert
  • Managed contract negotiations and decreased average annual contract commitments by 35% YoY
  • Built and managed all projects and launch of new markets across the country, including expansion into California
  • Helped build an internal database and understand of Supply vs
  • Demand or Capacity to drive performance improvements across all markets
  • Built an Incentive Strategy to drive capacity increases across all markets
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Sr. Manager of Acquisition

Waitr Holdings
01.2019 - 02.2020
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.

Director of Operations

Shipt Inc.
02.2017 - 01.2019
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

Education

Bachelor of Arts -

University of Memphis
Memphis, TN
01.2009

Skills

  • Strategic Planning
  • Data-driven decision-making
  • Documentation And Reporting
  • Operations Planning
  • Cross-Functional Communication
  • Talent Development
  • Organizational improvement
  • Resource Allocation

Certification

  • Project Management Professional (PMP)

Timeline

Sr. Manager of Strategy

Fountain
03.2022 - Current

Director of Operations

GoPuff
08.2021 - 03.2022

Director of Operations

PICKUP Now Inc
02.2020 - 08.2021

Sr. Manager of Acquisition

Waitr Holdings
01.2019 - 02.2020

Director of Operations

Shipt Inc.
02.2017 - 01.2019

Bachelor of Arts -

University of Memphis

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William Scharmann