William Scherer
Buffalo
Summary
Dynamic professional with extensive experience in customer service and warranty administration at Whiting Door Manufacturing Corp. Proven track record in claims processing and compliance monitoring, coupled with strong problem-solving and communication skills. Recognized for enhancing efficiency through data analysis and fostering teamwork to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service/Warranty Administrator
Whiting Door Manufacturing Corp.
05.2021 - Current
- Process warranty claims efficiently while ensuring compliance with company policies
- Collaborate with production teams to resolve customer issues related to product defects
- Maintain accurate records of warranty claims and customer communications in database systems
- Analyze warranty data to identify trends and recommend process improvements for efficiency
Sales Associate
F. Scherer & Sons
12.2020 - 05.2021
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained organized inventory displays, enhancing product visibility and accessibility.
- Processed transactions accurately, managing cash register operations efficiently.
- Collaborated with team members to meet and exceed sales targets consistently.
Instructional Assistant
The Gow School
10.2019 - 11.2020
- Assisted teachers in implementing individualized education plans for diverse learners.
- Developed and maintained supportive classroom environments to enhance student engagement.
- Collaborated with educators to adapt instructional materials for varied learning styles.
- Monitored student progress and provided feedback to facilitate academic growth.
Delivery Specialist
F. Scherer & Sons
05.2017 - 10.2019
- Coordinated timely deliveries to optimize route efficiency and customer satisfaction.
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Implemented process improvements that enhanced delivery schedules and reduced turnaround times.
- Trained new team members on delivery protocols, safety standards, and equipment usage.
Customer Service Representative
Best Buy
05.2015 - 05.2017
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Educated customers on product features, enhancing their shopping experience and satisfaction.
- Assisted in training new team members on company policies and customer engagement techniques.
- Managed returns and exchanges, ensuring compliance with store policies and procedures.
Stock Room Associate
Walmart
09.2014 - 05.2015
- Organized and maintained stock room inventory for optimal accessibility and efficiency.
- Collaborated with team members to streamline receiving and stocking processes.
- Operated inventory management systems to track stock levels and product locations.
- Trained new associates on safety protocols and efficient stock handling techniques.
Tour Consultant
Landmark Tours
05.2014 - 09.2014
- Developed tailored travel itineraries based on client preferences and budgetary constraints.
- Coordinated logistics for multi-destination tours, ensuring seamless client experiences.
- Conducted in-depth destination research to enhance tour offerings and client satisfaction.
- Managed relationships with vendors to secure competitive pricing and quality services.
Stocker
Home Depot
01.2014 - 05.2014
- Organized and stocked merchandise to optimize product visibility and accessibility.
- Monitored inventory levels to ensure timely replenishment of stock on shelves.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Assisted customers in locating products, enhancing overall shopping experience.
Formalwear Consultant
Tuxedo Junction Suit Warehouse
05.2010 - 01.2014
- Advised clients on formalwear selections to enhance personal style and meet event requirements.
- Managed fitting appointments, ensuring timely service and high customer satisfaction.
- Trained junior consultants on fabric care, garment alterations, and customer service techniques.
- Developed tailored wardrobe recommendations based on client preferences and occasion specifics.
Education
Master of Arts - Museum Studies
SUNY Buffalo State
Buffalo, NY05-2017
History
Canisius College
Buffalo, NY05-2014
High School Diploma -
Bishop Timon St. Jude
Buffalo, NY05-2010
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Microsoft office
- Sales support
- Error reviews
- Records review
- Records management
- Paperwork processing
- Claims submissions
- Compliance reviews
- Compliance monitoring
- Team management
- Warranty claims processing
- Customer service
- Attention to detail
- Critical thinking
- Decision-making
- Data entry
- Recordkeeping organization
- Data entry software
- Active listening
- Policy review
- Problem-solving
- Teamwork
- Time management
- Reliability
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Organizational skills
- Adaptability and flexibility
Accomplishments
Became a 2nd Degree Black Belt in Tae Kwon Do
Member of Phi Alpha Theta - National Honors Society for History Studies at Canisius College
National Honors Society - High School
Timeline
Customer Service/Warranty Administrator
Whiting Door Manufacturing Corp.
05.2021 - Current
Sales Associate
F. Scherer & Sons
12.2020 - 05.2021
Instructional Assistant
The Gow School
10.2019 - 11.2020
Delivery Specialist
F. Scherer & Sons
05.2017 - 10.2019
Customer Service Representative
Best Buy
05.2015 - 05.2017
Stock Room Associate
Walmart
09.2014 - 05.2015
Tour Consultant
Landmark Tours
05.2014 - 09.2014
Stocker
Home Depot
01.2014 - 05.2014
Formalwear Consultant
Tuxedo Junction Suit Warehouse
05.2010 - 01.2014
Master of Arts - Museum Studies
SUNY Buffalo State
History
Canisius College
High School Diploma -
Bishop Timon St. Jude