Michele Schlick
Food and Beverage
El Paso,TX
Summary
Forward-thinking manager with proven leadership, planning and problem-solving abilities. Systematic and well-organized in maintaining coverage for all operational needs.
Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
Reliable and punctual Sales Associate possessing excellent work ethic . Areas of expertise include inventory, cash management and exceptional customer service. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
Retail sales professional able to excel in fast-paced, deadline-driven environments.
Overview
12
12
years of professional experience
Work History
Food and Beverage Attendant
MWR
Fort Bliss, TX
11.2019 - 03.2024
- Work at Fort Bliss Bowling Center, Fort Bliss Underwood Golf Complex, Fort Bliss Warrior Zone, and Fort Bliss Auto Craft and Art & Hobby Shop
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured compliance with health and safety regulations within the restaurant.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Cleaned spills immediately using appropriate methods per company policy.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Maintained a positive attitude towards coworkers and customers at all times.
- Assisted other staff members in setting up banquet events according to customer requests.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Inspected dishes for cleanliness before serving them to customers.
- Communicated effectively with kitchen staff regarding customer orders.
- Set tables for upcoming meals by following food service guidelines.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Provided exceptional service that reflected restaurant standards and core values.
- Addressed and resolved customer complaints to ensure satisfaction.
- Updated the menu board and promotional materials to reflect current offerings.
- Maintained cleanliness and organization of the dining area, counters, and kitchen space.
- Took customer orders accurately and provided menu recommendations when requested.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Monitored food quality and presentation before serving to guests.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Replenished stocking stations with utensils, condiments and napkins.
- Assisted in menu planning and pricing based on customer feedback and sales trends.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Conducted routine checks to ensure the freshness and proper storage of ingredients.
- Prepared and served drinks and food items according to company standards.
- Managed table settings, including the arrangement of cutlery and glassware.
- Coordinated with the management team to organize and execute special events and bookings.
- Created food displays according to established standards and replaced dated products with fresh.
- Greeted and seated customers in a timely and friendly manner.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Managed inventory and restocked food and beverage supplies as needed.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Resolved guest complaints to maintain complete customer satisfaction.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted frequent visitors by name and explained new promotions.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked service stations with ice, napkins and straws.
- Stocked displays with new and transferred merchandise.
- Filled and served various beverages for customers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Supported serving staff in delivering accurate and well-presented food orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Stocked customer service stations with paper products or beverage preparation items.
- Participated in ongoing training to enhance job skills and knowledge.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Crew Member
Wendy's
Summersville, WV
01.2015 - 07.2017
- Drove team success by completing jobs quickly and accurately
- Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity
- Instructed crew to follow all safety protocols to avoid injuries and mishaps
- Cleaned and washed equipment to maintain excellent functionality and productivity
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests
- Accepted and processed payments via credit card and cash
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Upheld high standards of productivity and quality in all areas of operations
- Observed safety precautions and practices
Assistant Manager
Little General
Calvin, WV
11.2011 - 07.2013
- Initiated inventory control measures to manage and replenish stock
- Train newly hired employees
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Produced monthly sales and performance reports
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Delegated daily tasks to team members to optimize team productivity
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
Education
High School Diploma -
Cloverleaf High School
Lodi, OH01.1994
Skills
- Product and service knowledge
- Orientating and training
- Project management abilities
- Inventory control
- Customer rapport
- Customer relations
Timeline
Food and Beverage Attendant
MWR
11.2019 - 03.2024
Crew Member
Wendy's
01.2015 - 07.2017
Assistant Manager
Little General
11.2011 - 07.2013
High School Diploma -
Cloverleaf High School