Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

William Schmidt

Amarillo,TX

Summary

Flexible and organized manager with five years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

10
10
years of professional experience

Work History

Line-Haul Truck Driver

Fedex Freight
Amarillo, TX
04.2022 - Current
  • Operated vehicles safely and in full compliance with government transportation regulations to protect company from liability.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Handled paperwork and system updates by entering new shipping information, updating logs and collecting payments.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.
  • Received training on defensive driving techniques in order to operate safely under varying conditions.

Foodservice Deliver Driver

Sysco Foods and PTG
Amarillo, TX
01.2018 - 04.2022
  • Operated vehicles safely and in full compliance with government transportation regulations to protect company from liability.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Complied with all applicable Department of Transportation regulations related to hours of service, weight limitations, hazardous materials transportation.
  • Delivered goods in a timely manner while observing speed limits and other traffic regulations.
  • Helped customers and shippers coordinate resolutions for problems and prevent costly claims.
  • Developed professional relationships with vendors at various stops along routes in order to expedite deliveries efficiently.
  • Loaded and unloaded freight in accordance with company guidelines.
  • Conducted post-trip inspections of truck, trailer and cargo for damage or discrepancies prior to returning back home terminal.
  • Obtained signatures needed to complete and process paperwork.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Restaurant Manager

Texas Firehouse
Amarillo, TX
05.2014 - 11.2017
  • Started as busboy as a highschool student, and became full time expediter while still in school.
  • Was made a salaried kitchen manager one week after graduating high school despite not ever having actually worked a kitchen shift.
  • Became the first duel manager with both front and back of house responsibilities.
  • Built and maintained front of house schedule creating new excel spreadsheets for ease of posting and requesting time off.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Explained goals and expectations required of trainees.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created new menu items based on customer feedback and industry trends.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Provided exceptional customer service by anticipating guest needs before they arise.

Education

High School Diploma -

Randall High School
Amarillo, TX
05-2013

Skills

  • Creative Problem Solver
  • Dedication to organization
  • Skilled multi-tasker
  • Profitable thinker
  • Accurate record keeper
  • Customer Service
  • Customer Account Management
  • GPS Applications
  • Tractor-Trailer Operation

Affiliations

  • Woodworker with dedicated woodshop
  • Elder at LCMS Lutheran Church
  • Fisherman and Bow-Hunter
  • Father with stay at home wife and two young boys

Timeline

Line-Haul Truck Driver

Fedex Freight
04.2022 - Current

Foodservice Deliver Driver

Sysco Foods and PTG
01.2018 - 04.2022

Restaurant Manager

Texas Firehouse
05.2014 - 11.2017

High School Diploma -

Randall High School

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William Schmidt