William Schofield
Eugene,OR
Summary
Hospitality professional with over 5 years of experience at Dry 85, one of the Top 40 Whiskey Bars in America. Versatile and dedicated, with a proven track record of excellence in high-volume, fast-paced environments. Skilled in multiple front-of-house roles including server, head busser, food runner, and host. Known for a strong work ethic, adaptability, dependability, and a team-oriented mindset—entrusted with closing responsibilities and shift coverage. Brings knowledge of complex food and drink menus, including whiskey and cocktail offerings, along with exceptional customer service and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Dry 85
01.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables in peak busy hours simultaneously without compromising service quality.
- Delivered friendly, attentive service in a fast-paced bar/restaurant setting, ensuring a positive guest experience from greeting to payment.
- Accurately took orders, made menu suggestions, and communicated modifications to the kitchen to meet guest preferences.
- Regularly ran food and drinks, supported bussers, and jumped in to help coworkers during high-volume shifts.
- Handled cash and credit transactions accurately and closed out tabs while balancing a high volume of sales.
- Accurately entered orders using the POS system with ease, ensuring timely communication with the kitchen and bar.
- Demonstrated strong knowledge of both food and drink menus—including a large, complex cocktail and whiskey list—to make confident recommendations and answer guest questions.
Host
Dry 85
09.2022 - 09.2024
- Stepped in as a host during staffing shortages or busy shifts, often working doubles to support the front-of-house team.
- Greeted guests with a welcoming attitude, managed waitlists, and coordinated seating to ensure smooth service flow.
- Communicated closely with servers, bussers, and kitchen staff to monitor table availability and guest turnover.
- Handled guest inquiries and wait times with professionalism and patience during high-volume periods.
- Adapted quickly to the hosting role despite it not being my primary position, demonstrating strong multitasking and customer service skills.
- Used POS and reservation systems as needed to manage guest flow and table assignments efficiently.
- Maintained a calm and friendly presence while managing fast-paced or high-pressure front door operations.
Head Busser/Food Runner
Dry 85
04.2020 - 09.2024
- Supervised and coordinated bussing staff to maintain clean and organized dining and bar areas.
- Trained new bussers on table clearing procedures, cleaning standards, and customer service expectations.
- Ensured tables were cleared, sanitized, and reset promptly during service for quick guest turnover.
- Monitored floor operations to support servers and bartenders with water refills, ice refills, changing kegs, dish removal, cleaning glasses, and guest needs.
- Assisted in maintaining cleanliness of common areas including restrooms, entryways, and server stations.
- Worked 8+ hour shifts regularly, often staying until 1–2 AM to complete closing duties and support late-night operations.
- Stayed calm and productive in fast-paced, high-pressure environments, especially during peak weekend shifts.
- Took initiative on deep cleaning tasks and side work to keep operations running efficiently through closing.
- Took initiative on all closing duties, including deep cleaning, trash removal, restocking supplies, and locking up common areas.
- Stepped in as a food runner, delivering food and drinks to tables promptly when servers or bartenders were busy.
- Experience in high-stress situations, including professionally handling interactions with intoxicated guests.
- Stayed adaptable and dependable, working 5 days a week for 5+ years and switching roles mid-shift to support if and wherever needed.
Education
High School Diploma -
Broadneck High School
Annapolis, MD06-2024
Skills
- Customer Service Excellence
- Strong Communication
- POS System Proficiency
- Multitasking Under Pressure
- Closing Duties & Responsibility
- Time Management
- Adaptability and Dependability
- Team Collaboration
Timeline
Server
Dry 85
01.2024 - 09.2024
Host
Dry 85
09.2022 - 09.2024
Head Busser/Food Runner
Dry 85
04.2020 - 09.2024
High School Diploma -
Broadneck High School
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