Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Schrader

Oklahoma City

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Pepsico. Skilled in visual merchandising and maintaining optimal stock levels, coupled with a friendly and outgoing demeanor. Successfully trained teams, leading to improved productivity and service quality. Achieved significant reductions in wait times and inventory shrinkage.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 60 pounds.

Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.

Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.

Overview

12
12
years of professional experience

Work History

Nesting Coach

TTEC
08.2024 - 08.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Educated and engaged customers with new bank products and services.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.

Merchandiser

Pepsico
11.2021 - 07.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Meat Department Manager

Walmart
07.2017 - 11.2021
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Trained new employees in company policies, best practices, and procedures for handling meat products safely.

Assistant Manager of Customer Service

Jimmy John's
11.2013 - 10.2017
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
  • Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
  • Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
  • Collaborated with management to develop strategies for enhancing the overall customer experience.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Reduced wait times by streamlining processes and implementing efficient workflow systems within the department.

Education

GED -

Oklahoma Department of Education
05.2014

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock Rotation
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Retail knowledge
  • Active listener
  • Visual Merchandising
  • Effective communication
  • Group leadership
  • Personable and friendly
  • Team development

Timeline

Nesting Coach

TTEC
08.2024 - 08.2025

Merchandiser

Pepsico
11.2021 - 07.2024

Meat Department Manager

Walmart
07.2017 - 11.2021

Assistant Manager of Customer Service

Jimmy John's
11.2013 - 10.2017

GED -

Oklahoma Department of Education

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