William Schreck

HVAC Service Manager

Moody Heating And Air Conditioning

07.2004 - 01.2025

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Met with customers to discuss service needs and develop effective and practical solutions.
Coordinated with other departments to maintain streamlined and productive workflow.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Negotiated with vendors to secure best prices for parts and supplies.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.

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