William Schutte

• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Increased sales by customizing pitches to address specific client needs and concerns.
• Listened to customer needs and desires to identify and recommend optimal products.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Analyzed and addressed escalated claims to resolve issues quickly.
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.
• Checked the decision and documentation of prepaid claim to determine if claim should have been paid instead of denied.

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Directed and supervised team of 22 engaged in Call Center development.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Assisted Agents in resolving day to day issues with calls regarding Cardholders.

Provided clarity showing where to go to find the resolution for the cardholder's issue to agents handling calls in real time.

Handled escalated calls when necessary to promote customer satisfaction.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Educated clients about health insurance coverage options, benefits and costs.
• Evaluated medical claims for accuracy and completeness and researched missing data.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Maintained compliance with company policies, objectives and communication goals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Handled and De-Escalated multiple calls regarding the repair of Customer's Internet Tv, and Phone. Was able to add services to customers with outstanding customer service. Trained to assist multiple issues such as: setting up LOB's for customers, assisting in complex issues, and offering tips and strategies to maximize performance.

• Educated customers on promotions to enhance sales.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Cultivated customer loyalty, promoted repeat customers and improved sales.

• Prepared all food orders within a 2-3 minute time frame.
• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
• Pleasantly and courteously interacted with customers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Assembled food orders while maintaining appropriate portion control.
• Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
• Routinely moved and stocked food products weighing up to 50-60 pounds.

• Prepared food items
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly
• Made sure Dishes were washed and cleaned quickly and acaccurately

• Cleaned and inspected galley equipment, kitchen appliances, and work areas
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Prepared food items
• Swept and scrubbed floors
• Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
• Emptied garbage to dump site
• Filled beverage and ice dispensers
• Assisted in maintaining preparation and service areas in a sanitary condition

• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Handled and maintained parking lot accuracy, Cleanliness, And maintenance
• Assisted Customers with heavy merchandise when needed

• Organized store merchandise racks by size, style and color.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Stocking Merchandise within a given section of the store
• Backup cashier whenever the need arises

• 1 1/2 years retail experience.
• Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
• Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
• Greeted customers and ascertained customers' needs.
• Verified that all customers received receipts for purchases.
• Developed positive customer relationships through friendly greetings and excellent service.
• Stocked shelves and supplies and organized displays.
• Handled POS systems as well as credit and Debit Card Transactions
• Counted and made sure tills were on mark after the end of each day