Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hi, I’m
William Scott
Mt. Pleasant,WISCONSIN
Summary
Overview
9
years of professional experience
Work History
Belle City Logistics LLC.Racine, WI
Owner/Operator Truck Driver
06.2022 - Current
Job overview
- Applied and maintained all Federal, State and Local regulations & certifications.
- Managed day-to-day business operations.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Produced financial reports and statements regularly to update processes and operations for greater profitability.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Established strong working relationships with dispatchers, brokers and customer's resulting in improved coordination and scheduling.
Robert BoschRacine, WI
Service Center Associate
07.2017 - 06.2022
Job overview
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer issues efficiently, ensuring a high level of satisfaction with the service center experience.
- Increased overall productivity by streamlining processes and implementing best practices for task management.
- Maintained a clean and organized work environment, contributing to a positive atmosphere for both employees and customers.
- Established strong relationships with customers, resulting in repeat business and increased loyalty to the service center.
- Demonstrated excellent problem-solving skills, addressing complex customer inquiries with ease and professionalism.
- Ensured compliance with company policies and procedures by consistently adhering to established guidelines during daily operations.
- Adapted quickly dynamic situations adjusting workflow demands accordingly without compromising quality output required timeframe set forth managers supervisors alike.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed costumer credit and debit cards for payment of goods and services.
Kelly Services/BRP US, INC (Bombardier)Sturtevant, WI
Jet Propulsion Engine Builder
09.2015 - 06.2017
Job overview
- Enhanced engine performance by meticulously assembling and fine-tuning components.
- Conducted thorough inspections of completed engines to guarantee adherence to quality specifications.
- Enhanced product quality through strict adherence to standard operating procedures during assembly tasks.
- Collaborated with engineering teams to improve design for manufacturability, reducing assembly time and costs.
- Increased productivity through continuous improvement initiatives and innovative problem-solving strategies.
- Ensured accurate documentation of work completed, enabling clear communication within the team and with other departments involved in the production process.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the engine assembly process over time.
Education
Meric Medical CollegeVista, CA
No Degree from Medical Assisting
05.1998
University Overview
Skills
- 8 Yrs of SAP experience
- Task Delegation
- Workload prioritization
- ISO 9000 trained
- CRM software knowledge
- Customer Service
- Documentation And Reporting
- De-Escalation Techniques
- Microsoft Office
- 35 wpm Typing Speed
- Technical knowledge
- Safety Procedures
Timeline
Owner/Operator Truck Driver
Belle City Logistics LLC.
06.2022 - Current
Service Center Associate
Robert Bosch
07.2017 - 06.2022
Jet Propulsion Engine Builder
Kelly Services/BRP US, INC (Bombardier)
09.2015 - 06.2017
Meric Medical College
No Degree from Medical Assisting