William Scyphers
Nashville,TN
Summary
Dynamic and results-oriented hospitality professional with extensive experience across all levels of management, from front line operations to executive leadership. Proven track record of driving operation excellence, enhancing guest satisfaction, and maiming profitability in diverse settings, including hotels, casinos and nightlife venues. Skilled on strategic planning, team leadership, and process optimization, with a strong ability to cultivate high-performing teams and foster a customer-centric culture. Adept in implementing innovative solutions to improve efficiency, increase revenue and maintain brand standards. Passionate about delivering exceptional guest experiences and achieving organizational goals in fast-paced competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Blueprint Underground Cocktail Club
03.2024 - 09.2024
- As the opening General Manager, my primary responsibilities involve overseeing every aspect of the launch to ensure a successful opening.
- Operational setup objectives were to develop and implement policies, SOP’s, and guidelines for all departments.
- Work directly with architects, designers and contractors to finalize layout, furnishings and overall functionality of the club.
- Recruit, interview and hire key staff members for all roles including third party companies such as security and cleaning crews to affectively fulfill obligations within the venue standards.
- Training the team to align with the venues brand and service standards through structured and pre-planned agendas.
- Develop a staffing plan, including schedules, areas of responsibility and proper operational sequences to maximize efficiency.
- Ensure the venue has all state required licenses (e.g., Liquor, Beer, Business tax, Health, Music, resale, occupancy and Pregnancy).
- Adhere to local and state regulations including safety and fire.
- Collaborate with marketing team to develop multiple promotional strategies before and during launch.
- Build relationships with local influencers, promoters and different city groups with community engagement and private venue tours.
- Establish vendor relationships and negotiate contracts, product placement and new product knowledge through weekly meetings and constant communication. Utilize vendor expertise through scheduled tasting and knowledge classes for training and preparation purposes.
- Set pricing strategies for memberships, menu items, merchandise and all other items priced for sale.
- Prioritize guest service experiences through personally greeting VIP guests and ensuring exceptional service for all patrons. Address any issues or complaints promptly.
- Monitoring the flow of operations, including inventory, staffing and daily/weekly sales.
- Ensure all technology systems (e.g., POS, sound system, and lighting) are functioning properly. Daily meeting with my sound/light engineer to discuss nightly entertainment and expectations.
- Conducted weekly companywide meetings to discuss areas of opportunity, successes, sales, upcoming events and overall performance from previous week.
Lounge Manager
JW Marriott Nashville
07.2021 - 03.2024
- Finished with $3.1 million in revenue up from budget by $550k
- Increased revenue by 17% YOY through staff training, product knowledge material and different upselling techniques
- Received highest average Forbes audits in F&B with a yearly average of 87%, qualifies for a 4-star rated hotel standards
- Planned, organized and worked directly with our training team to achieve classroom productivity for better preparation with upcoming Forbes training audits
- Create seasonal cocktail programs/menu including barrel aged cocktails and establishing ourselves as a premier bourbon program that competes best in Nashville
- Created new hiring techniques to streamline the hiring process with multiple departments involved
- New employees are now more prepared with knowledge, appearance and confidence
- Continuing to build strong relationships with the sales team successfully increasing REO sales by $50k YOY
- Organized and hosted multiple networking/marketing events such as whiskey tastings/classroom sessions and a podcast promoting the activations throughout the hotel in preparation for whiskey week
- Exceeded budget for Q3/Q4 by $300K
- Completed the year with $2.6 million in revenue up from budget by $450k
- Rollout service incentives for the staff with gift cards to the highest seller or the highest item sale creating friendly competition in order to offer an opportunity to implement their upselling training through monetary incentives
- Controlled COGS to finish under budget by 2% in order to maximize my bottom line
General Manager- Chandelier Bar
Cosmopolitan Las Vegas
12.2017 - 12.2020
- $23.9 million in revenue operating at 8.67% Labor /14.4% COGS resulting in $16.3 million in EBITDA increasing revenue $2.1 million YOY
- $21.8 million in revenue operating at Labor 8.97%/ 14% COGS resulting in $14.4 million in EBITDA increasing revenue $2.9 million YOY
- Continually working to improve client satisfaction with the Reservation Group Sales team with a result of BEO event sales increasing by 116k in two years with total revenue equaling $1.7 million in 2019
- Oversee premier beverage program for quality, accuracy and presentation standards
- Coordinated multiple spirit tastings with venders to educate and inform staff
- Allow staff opportunity to learn upselling techniques with emphasis on difference of quality between like spirits and how to communicate this with guests
- Organized and executed Forbes training courses for beverage employees 2018 with emphasis in guest service in relation to company standard operating procedures
- Leading and delegating assignments to a management team within proper timing and efficiency to obtain goals and expectations through set processes
General Manager- Pools/Casino Beverage Manager
Wynn/Encore Las Vegas
07.2014 - 01.2018
- Leader of a management team to a Forbes rated pool; grossing over $10 million per year
- Focus on improving development of set processes through correct training procedures, hiring practices, management accountability, revenue growth all while managing fiscal obligations
- Monitoring the progression of service within bars, lounges and the casino floor
- Ensuring the cleanliness and sanitation of work areas and equipment in accordance with Health Department standards
- Responsible for operating the outlets efficiently within pre-established cost controls, managing, monitoring staff performance, maintaining and ensuring guest satisfaction through application of outlet and Wynn Las Vegas service standards
- Maintaining product quality in all aspects of guest service
- Delegating work assignments, responsibility and roles for each one of our team members
- Daily scheduling of steady extra employees and staffing where positions are needed along with proper changes for the success of the F&B outlet
- Enforce property guidelines through coaching techniques to ensure consistent and positive outcomes
Education
Bachelor of Arts and Science - Communications, Business Administration
Oakland University
Rochester Hills, MI12.2008
Communications
Michigan Tech University
Houghton, MI06.2003
Skills
Team Leadership
Decision-Making
Conflict Resolution
Project Management
Multitasking
Time Management
Financial Analysis
Hospitality Mindset
Certification
Manager ServSafe
TABC Liquor License
Timeline
General Manager
Blueprint Underground Cocktail Club
03.2024 - 09.2024
Lounge Manager
JW Marriott Nashville
07.2021 - 03.2024
General Manager- Chandelier Bar
Cosmopolitan Las Vegas
12.2017 - 12.2020
General Manager- Pools/Casino Beverage Manager
Wynn/Encore Las Vegas
07.2014 - 01.2018
Bachelor of Arts and Science - Communications, Business Administration
Oakland University
Communications
Michigan Tech University
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