William Seagraves
San Antonio
Summary
Dynamic professional with a proven track record excelling in customer service and attention to detail. Committed to teamwork and punctuality, I ensure successful outcomes in every endeavor.
Overview
14
14
years of professional experience
Work History
Amazon Driver
Express Shipping Solutions
San Antonio, TX
10.2025 - Current
- Ensured timely deliveries by adhering to scheduled routes and deadlines.
- Maintained vehicle safety and compliance through regular inspections and maintenance checks.
- Collaborated with dispatch team to optimize delivery schedules and improve turnaround times.
- Trained new drivers on company policies, safety protocols, and efficient driving practices.
- Follow all DSB, SDF and Safety gudielines
Driver/Warehouse
Specs Family Partners Ltd
San Antonio, United States
09.2020 - 08.2025
- Maintained and operated commercial motor vehicles, including cargo vans and box trucks, for efficient shipment of liquor warehouse items.
- Completed all necessary paperwork for each delivery to ensure compliance.
- Delivered excellent customer service as primary liaison between customers and warehouse staff.
- Executed various tasks within warehouse, adhering to TABC guidelines at all times.
Collections Specialist
Account Services USA
San Antonio, United States
01.2017 - 10.2020
- Earned bonuses through effective collections in retail and medical sectors.
Utilized comprehensive knowledge of insurance processes in customer interactions.
Applied HIPAA and FDCPA regulations to ensure compliance in all communications.
Engaged in customer service via phone, demonstrating strong interpersonal skills.
Leveraged medical terminology for accurate information exchange in office settings.
Contributed to efficient call center operations with proficient computer skills. - Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Reviewed account histories to identify patterns and recommend collection strategies.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Completed skip traces on customers failing respond to collection efforts.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
USMC Reserves
United States Marine Corps Reserve (USMCR)
Austin, United States
08.2012 - 04.2017
- 1. Collaborated effectively to achieve training objectives.
- 2. Ensured security of personnel, equipment, and government vehicles.
- 3. Qualified as Basic Mortarman and completed LCPL's leadership course.
- 4. Demonstrated proficiency in land navigation and marksmanship.
- 5. Showcased basic swim survival and first aid skills.
- 6. Gained exposure to C.S Gas handling and forward observation techniques.
- 7. Managed explosives with precision and safety.
- 8. Utilized radio equipment knowledge efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Electrical Engineering Technology - Design And Technology Academy
Roosevelt High School
San Antonio, TXElectrical Engineering Technology - High school diploma
MacArthur High School
San Antonio, TX05-2012
Skills
- Medical terminology
- Medical billing
- B2B sales
- Microsoft Office
- Microsoft Outlook
- Collections
- HIPAA
- Documentation accuracy
- Delivery driver experience
- medical coding
- Organizational skills
- Data entry
- Medical collections
- Negotiation
- Driving
- Problem solving
- Team collaboration
- Time management
- Punctual and reliable
- Customer service
- Revenue generation
- Loading and unloading
- Order picking and processing
- Attention to detail
- Commercial driving
Military Service
United States Marine Corps, United States, E3,
Timeline
Amazon Driver
Express Shipping Solutions
10.2025 - Current
Driver/Warehouse
Specs Family Partners Ltd
09.2020 - 08.2025
Collections Specialist
Account Services USA
01.2017 - 10.2020
USMC Reserves
United States Marine Corps Reserve (USMCR)
08.2012 - 04.2017
Electrical Engineering Technology - Design And Technology Academy
Roosevelt High School
Electrical Engineering Technology - High school diploma
MacArthur High School