Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Timeline
Generic

William Seaver

Grand Island,NY

Summary

Versatile Business Operations Specialist with a background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

13
13
years of professional experience

Work History

Lead Specialist, KTO LS Repo Remarketing

Key Bank
07.2021 - Current
  • My role requires me to increase the profitability of KeyBank by increasing the recovery on commercial debt.
  • To accomplish this, I work on a first-party collection basis by offering viable options and solutions to help KeyBank clients get back on track financially with delinquencies, with follow-through up to charge-off.
  • Daily work functions include, but are not limited to, reaching out to customers via manual calling, dialer, and skip tracing to locate a client’s whereabouts, researching for a root cause of a delinquency, and determining the best collection strategy to resolve a client’s financial defaults.
  • At all times, I endeavor to provide exceptional customer service while maintaining regulatory compliance.
  • I am an active member of the Making Moments Matter initiative, as well as being the voice of the dialer, where my recordings have been utilized in millions of voicemails nationwide.
  • Implemented strategies to take advantage of new opportunities.
  • Recognized by management for providing exceptional customer service. I am the voice of Keybank and have been since 2017

Manager

David and Thompson
05.2020 - 07.2021
  • Company Overview: Collections, Management.
  • I managed an office of 10 or more people, kept detailed spreadsheets for payroll, and processed payments the same day.
  • Posted and maintained payments for every client.
  • Monthly and some biweekly reporting to clients.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with regulatory requirements and industry standards.
  • Managed all day-to-day operations, not limited to basic IT work and performance evaluation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Owner

Watts and Associates
09.2016 - 03.2020
  • Supervise collections staff, oversee outstanding accounts, and mediate resolutions with clients.
  • Monitored phone systems, dialers, collection software, and skip tracing tools are used.
  • Imported, exported, as well as converted files for all systems used for collection software, dialer, and mail campaigns.
  • Coached and developed Account Representatives through side-by-sides, and follow-up.
  • Constantly developing to improve collection efforts by identifying, analyzing individuals’ strengths, and placing them in the best positions.
  • Managed all compliance requirements, such as monitoring calls and reviewing files through the recovery process, to make sure all procedures were implemented.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Collections Specialist

Strong, Walkowiak & Associates
10.2015 - 09.2016
  • Company Overview: Collections Specialist
  • Collections’ specialist where I worked my daily file
  • In a fast-paced setting, I made and received 175 to 225 calls a day, also incorporating an automated dialer system.
  • While following all compliance requirements, including FDCPA and the CFPB.
  • I contacted customers, also utilizing skip tracing tools to locate and discuss the most effective way to pay back past debt.
  • During the process, I was meeting all requirements and goals set for me.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.

Director of Operations

Experienced Payment Solutions
11.2011 - 10.2015
  • Supervise collections staff, oversee outstanding accounts, and authorize settlements with customers.
  • Conducted all interviews and did all of the Hiring and firing of staff
  • Coached and developed Account Representatives through side-by-sides, and follow-up critique on calls.
  • Improves collection efforts by identifying, analyzing individuals’ strengths and placing in best positions
  • Monitored phone systems, dialers, collection software, and skip tracing tools are used.
  • Imported, exported, as well as converted files for all systems used for collection software, dialer, and mail campaigns.
  • Formed and sustained strategic relationships with clients.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Maintained budgeting documents for accurate tracking of expenses.

Education

High School Diploma -

Lancaster High School
Lancaster, NY

Erie Community College
Buffalo, NY

Skills

  • Team management
  • Risk management
  • Budgeting
  • Forecasting
  • Project tracking
  • Financial management
  • Expense management
  • Software maintenance
  • Quality control
  • Proficient in Word, Excel, and Publisher
  • Data analysis
  • Team leadership
  • Self motivation
  • Troubleshooting techniques
  • Time management
  • Coaching and mentoring
  • Operational management
  • Process analysis

Accomplishments

  • Codeveloped for a software called Scoring debt to help qualify accounts when reading a portfolio for third party debt purchase.
  • Was the youngest to be promoted in a company consisting of over 200 collectors also receiving employee of the month as top collector numerous times.
  • Having conceptualized a new way to train my staff following all compliance laws under the CFPB and FDCPA where the employee had no prior experience.
  • Growing the business from myself and one employee to a collection agency at its peak of 25 employees, to where we were able to collect $10,000 to $30,000 a month per person.
  • Voice of Keybank's reaching over 4.5 million clients to date
  • As part of KeyBank's Moments Matter initiative, I actively contribute to identifying key challenges, driving resolutions, and collaborating in the development and implementation of processes to effect positive change across all departments.
  • Contributed to KeyBank's large-scale conversion project by identifying defects during testing stages. Played a key role in driving resolutions and collaborating on the development and implementation of processes to address issues, ensuring a seamless transition to a new system.

Leadership Experience

I pride myself with leading by example. I have the drive and aptitude to excel in whatever tasks are provided or requested of me. I am an innovator with a very strong work ethic. I have exceptional comprehensive skills and pride myself with my able to set my focus on a task and excel and exceed expectation.

Timeline

Lead Specialist, KTO LS Repo Remarketing

Key Bank
07.2021 - Current

Manager

David and Thompson
05.2020 - 07.2021

Owner

Watts and Associates
09.2016 - 03.2020

Collections Specialist

Strong, Walkowiak & Associates
10.2015 - 09.2016

Director of Operations

Experienced Payment Solutions
11.2011 - 10.2015

High School Diploma -

Lancaster High School

Erie Community College

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