Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

William Seekamp

Williamsburg,MI

Summary

Proven Sales Account Manager with a track record of driving revenue growth and fostering strong client relationships, notably at Pomp's Tire Service. Skilled in sales strategy development and client acquisition, excelled in leveraging product/service expertise and interpersonal skills to exceed sales targets. Achieved consistent sales success by focusing on business development and account management.

Developed strong client relationship management and strategic planning skills in fast-paced sales environment. Looking to transition into new field where these skills can drive success and innovation. Adept at identifying client needs and delivering tailored solutions.

Offering solid foundation in interpersonal communication and relationship-building. Brings ability to rapidly assimilate new industry knowledge and sales techniques. Ready to use and develop negotiation and client management skills in Sales Account Manager role.

Energetic and adaptable, able to quickly build rapport and foster strong client relationships. Possesses foundational knowledge of customer needs analysis and effective communication, along with keen sales acumen. Capable of driving revenue growth and customer satisfaction.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Sales Account Manager

Pomp's Tire Service
09.2022 - Current
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Built client relationships by acting as liaison between customer and service Team.
  • Increased sales revenue by building and maintaining strong relationships with my clients.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Built strong client rapport to establish diversified network of connections.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Established credibility as a trusted advisor with clients through deep product knowledge combined with subject matter expertise in their industries.
  • Generated valuable referrals by cultivating positive relationships with satisfied customers who were eager to recommend the Pomp's products and services.
  • Continuously updated personal skills and knowledge through participation in training programs, webinars, and self-directed learning to stay current with industry best practices.
  • Achieved sales targets consistently by utilizing excellent communication skills.
  • Conducted regular account reviews, assessing progress towards goals, identifying challenges, and developing action plans to address them collaboratively.
  • Managed a diverse portfolio of accounts, balancing multiple priorities while maintaining quality service delivery.
  • Leveraged company resources effectively to enhance client relationships and drive new business opportunities.
  • Implemented creative sales approaches that differentiated from competitors, resulting in increased market share.
  • Utilized in-depth understanding of strategic sales processes to increase revenue.
  • Coordinated closely with inside sales representatives on joint efforts or handoffs when necessary for efficient territory management.
  • Maintained up-to-date knowledge of market trends, industry developments, and competitor strategies to better serve clients.
  • Delivered informative unique features and benefits that met specific client requirements.
  • Ensured high levels of customer satisfaction by addressing concerns promptly and resolving issues effectively.
  • Optimized territory coverage plans, prioritizing high-potential prospects while continuing to nurture existing accounts effectively.
  • Expanded client base through strategic prospecting and effective networking activities.
  • Provided ongoing support to clients after the sale, ensuring long-term loyalty and repeat business opportunities.
  • Finalized sales deals and contracts.
  • Followed up with customers about customer service.
  • Created efficient routes for outside salesman.
  • Visited clients to sell Our products and services.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Met with average of 18 clients per week consistently, resulting in 100% client retention rate.

Retail Sales Manager/Service Technician

Tredroc Tire Services
05.2010 - 09.2022
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store. Recruited hired and trained associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Implemented systems and procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Customized training sessions for junior technicians, elevating overall team competency and service quality.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Researched and implemented new technologies and equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Assistant Manager

Tire Factory Inc.
08.1991 - 05.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Light Wheel Vehicle Mechanic

US Army
08.1987 - 08.1991
  • Increased repair accuracy by utilizing advanced diagnostic tools and equipment in daily tasks.
  • Streamlined workflow by maintaining an organized and clean workspace, adhering to safety regulations.
  • Completed warranty repairs according to manufacturer specifications, ensuring compliance with contractual obligations.
  • Contributed to the establishment and ongoing maintenance of a strong professional reputation within the local community by consistently delivering high-quality light-wheel vehicle repair services and exceptional customer experiences.
  • Conducted test drives post-repair activities to verify successful resolution of identified issues while also making adjustments as needed based upon findings gathered during these evaluations.
  • Optimized inventory management by tracking parts usage and assisting with procurement processes.
  • Mentored junior mechanics, providing guidance on best practices and troubleshooting techniques for light-wheel vehicle repairs.
  • Maintained detailed records of repair work completed, facilitating accurate billing processes for customers.
  • Collaborated with team members to complete complex repairs, ensuring efficiency and quality workmanship.
  • Updated professional knowledge through continuous learning opportunities such as workshops, seminars, and online courses related to the automotive industry.
  • Adapted quickly to new technology advancements within the automotive industry, incorporating modern techniques into daily operations when applicable.
  • Improved vehicle performance by conducting thorough diagnostics and identifying mechanical issues.
  • Performed comprehensive inspections to ensure vehicles met safety standards and regulatory requirements.
  • Reduced downtime by implementing preventive maintenance programs for clients'' fleet operations.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Education

High School Diploma -

Traverse City Senior High School
Traverse City, MI
06-1985

High School Diploma -

Traverse Bay Technical Center
Traverse City, MI
06-1985

Skills

  • Client relationship building
  • Customer-oriented
  • Business development
  • Territory management
  • Product/service expertise
  • Client acquisition
  • Revenue generation
  • Complaint resolution
  • Relationship selling
  • Account servicing
  • Territory sales management
  • Upselling and consultative selling
  • Proven sales track record
  • Product solution development
  • Strong interpersonal skills
  • Skilled multi-tasker
  • Sales operations
  • Resolution-oriented
  • Rapport and relationship building
  • Direct sales
  • Extensive personal network
  • Verbal and written communication
  • Order management
  • Solution selling
  • Positive and upbeat

Accomplishments

  • Successfully managed $1.2 million in sales volume.
  • Resolved product issue through consumer testing.
  • Documented and resolved wear and Ride issues which led to improved performance and customer savings.
  • Achieved Customer satisfaction through effectively helping solve fleet costs and reducing customer down time.

Certification

Forklift certified

MSHA certified

Dot certified

TIA 200/300 certified

Interests

  • Outdoor Recreation
  • I participate in a variety of outdoor recreational activities
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Embracing outdoor adventures such as metal Detecting and Magnet Fishing
  • Kayaking
  • Hunting and Fishing
  • Dirt Track racing

Timeline

Sales Account Manager

Pomp's Tire Service
09.2022 - Current

Retail Sales Manager/Service Technician

Tredroc Tire Services
05.2010 - 09.2022

Assistant Manager

Tire Factory Inc.
08.1991 - 05.2010

Light Wheel Vehicle Mechanic

US Army
08.1987 - 08.1991

High School Diploma -

Traverse City Senior High School

High School Diploma -

Traverse Bay Technical Center

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William Seekamp