Mark Ritter
Morgantown,WV
Summary
Adept IT Technician with a proven track record at TTEC, enhancing system efficiency and user competency. Expert in hardware installation and network troubleshooting, I significantly reduced downtime by implementing preventive maintenance strategies. Known for exceptional technical support and fostering a culture of teamwork, my documentation skills ensure streamlined IT operations.
Overview
6
6
years of professional experience
Work History
IT Technician
TTEC
04.2020 - 08.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
Chef
Flour and Feed LLC
05.2023 - 01.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Rig Hand
Shaft Drillers International LLC
07.2018 - 08.2019
- Assisted in the assembly of drill pipes, ensuring proper connections and alignment for smooth drilling operations.
- Managed mud flow during drilling process to maintain optimal pressure levels and prevent wellbore collapse or blowouts.
- Contributed to efficient rig moves through effective disassembly, transportation, and reassembly of drilling equipment.
- Safeguarded crew members by strictly adhering to safety protocols during all tasks and activities on the rig floor.
- Increased safety standards by conducting thorough inspections of rig components, identifying potential hazards, and implementing corrective actions.
- Aided driller in making informed decisions regarding adjustments to drilling parameters based on real-time data provided from monitoring systems installed at the rig site.
- Ensured accurate measurement of drill string length by marking drill pipes with tally marks at appropriate intervals during assembly process.
- Reduced downtime for the rig by performing regular preventive maintenance on machinery.
Education
No Degree - Civil Engineering
Fairmont State
Fairmont06-2020
High School Diploma -
Wayne High
Wayne, WV06-2014
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- System administration
- Help desk operations
- Application installations
- IT documentation
- Helpdesk services
Timeline
Chef
Flour and Feed LLC
05.2023 - 01.2024
IT Technician
TTEC
04.2020 - 08.2024
Rig Hand
Shaft Drillers International LLC
07.2018 - 08.2019
No Degree - Civil Engineering
Fairmont State
High School Diploma -
Wayne High
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