Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Sekel

Stillwater,OK

Summary

Dedicated phlebotomist with extensive experience, skilled in venipuncture and patient care. Proven ability to enhance patient satisfaction through compassionate communication and adherence to HIPAA compliance. Recognized for maintaining high safety standards and effectively collaborating with healthcare teams to ensure efficient workflows. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist

Grifols Biomat USA
07.2025 - Current
  • Assisted with patient preparation and education prior to blood collection procedures.
  • Maintained cleanliness and organization of phlebotomy workstations and equipment.
  • Learned and adhered to safety protocols for blood collection and handling materials.
  • Supported the documentation process for patient records related to blood draws.
  • Collaborated with healthcare team to ensure efficient workflow during busy periods.
  • Observed experienced phlebotomists to develop practical skills in venipuncture techniques.
  • Engaged with patients to provide comfort and address concerns during procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Performed laboratory tests to assist physicians in diagnosis.

Phlebotomist

Biolife Plasma Services
09.2024 - 07.2025
  • Participated in training sessions on proper equipment usage and infection control practices.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Observed experienced phlebotomists to develop practical skills in venipuncture techniques.
  • Engaged with patients to provide comfort and address concerns during procedures.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Server

Olive Garden
11.2023 - 04.2025
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Processed cash and credit transactions accurately using point-of-sale systems.
  • Supported team communication to enhance overall service efficiency during shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.

Customer Service Representative

Walgreens
12.2022 - 01.2024
  • Managed high-volume customer inquiries, ensuring timely and accurate responses.
  • Resolved complex customer issues through effective problem-solving techniques.
  • Utilized CRM software to track interactions, enhancing service delivery efficiency.
  • Conducted follow-up communications to ensure customer satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

No Degree - Emergency Medical Technician

Tulsa Technology Center
Tulsa, OK
05-2025

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2024

Skills

  • Venipuncture
  • Patient care
  • HIPAA compliance
  • Patient confidentiality
  • Health and safety
  • Medical terminology
  • Emergency response training
  • Patient assessment
  • Coachable
  • Communication
  • Certified in CPR/AED
  • Teamwork and collaboration

Certification

EMT-B Certification

CPR Certification

NIMS 100 & 700 Certification

Timeline

Phlebotomist

Grifols Biomat USA
07.2025 - Current

Phlebotomist

Biolife Plasma Services
09.2024 - 07.2025

Server

Olive Garden
11.2023 - 04.2025

Customer Service Representative

Walgreens
12.2022 - 01.2024

No Degree - Emergency Medical Technician

Tulsa Technology Center

High School Diploma -

Broken Arrow High School

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