Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Sencabaugh

Sunapee,NH

Summary

Dynamic individual with 7 years of hands-on experience in the resort and hospitality industry with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Front Desk Manager

Jackson Lake Lodge
05.2025 - Current
  • Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
  • Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
  • Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
  • Completed employee appraisals to conduct annual reviews.
  • Worked with housekeeping team to resolve issues or questions.
  • Ensured adherence to hotel policies by monitoring employee compliance during shifts.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
  • Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
  • Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
  • Supervised front desk staff consisting of 15 employees.

Volunteer Firefighter

Sunapee Fire Department
09.2021 - Current
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.
  • Minimized risk of accidents on scene by following established protocols regarding traffic control management.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.

Assistant Manager of Scanning

Mount Sunapee Resort
10.2024 - 05.2025
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw a scanning team of 35 seasonal employees.

Assistant Manager of Outdoor Guest Services

Mount Sunapee Resort
11.2022 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak visitation periods without exceeding labor budgets.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Oversaw a Scanning and Greeting team of 75 seasonal employees.

Team Lead of Scanning

Mount Sunapee Resort
10.2021 - 11.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Helped oversee a scanning and greeting team of 70 seasonal employees.

Education

High School Diploma -

Sunapee Middle High School
Sunapee, NH
06.2021

Skills

  • Staff training and development
  • Guest relations expertise
  • Problem-solving
  • Listening skills
  • Issue resolution
  • Complaint handling
  • Staff training
  • Employee hiring
  • Shift scheduling
  • Decision making aptitude

Certification

  • NH Proboard Firefighter Level 1 and 2
  • EMR - NH Nationally Registered Emergency Medical Responder
  • EVOC - Emergency Vehicle Operators Course
  • CPR - Certified First Aid and CPR

Timeline

Assistant Front Desk Manager

Jackson Lake Lodge
05.2025 - Current

Assistant Manager of Scanning

Mount Sunapee Resort
10.2024 - 05.2025

Assistant Manager of Outdoor Guest Services

Mount Sunapee Resort
11.2022 - 10.2024

Team Lead of Scanning

Mount Sunapee Resort
10.2021 - 11.2022

Volunteer Firefighter

Sunapee Fire Department
09.2021 - Current

High School Diploma -

Sunapee Middle High School

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