Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Sewell

Mobile

Summary

With a proven track record at Jason Pilger Chevrolet, I excel in automotive diagnostics and enhancing customer satisfaction. Leveraging strong work ethic and parts cataloging expertise, I've significantly contributed to operational efficiency and client loyalty. My approach combines technical acumen with exceptional service, driving improvements in both performance and customer experience.

Automotive industry professional skilled in providing exceptional customer service and technical support. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Proficient in inventory management, parts identification, and vendor relations, with knack for problem-solving and clear communication. Known for fostering productive relationships and consistently meeting client needs.

Knowledgeable and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.



Overview

12
12
years of professional experience

Work History

Automotive Parts Consultant

Jason Pilger Chevrolet
03.2024 - Current
  • Collaborated with service technicians to ensure accurate diagnosis of vehicle issues and proper part selection.
  • Provided expert guidance on warranty claims processes, helping customers navigate complex manufacturer policies with ease.
  • Managed special orders for customers, ensuring timely delivery of hard-to-find or specialty parts.
  • Increased sales revenue by creating persuasive product displays and promoting special offers.
  • Optimized storage solutions within the warehouse setting, increasing organization while reducing potential safety hazards.
  • Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service.
  • Conducted regular audits of physical inventory, identifying discrepancies and implementing corrective measures.
  • Established lasting rapport with clients through attentive listening skills, understanding their unique needs and offering tailored solutions.
  • Enhanced customer satisfaction by providing knowledgeable assistance in selecting appropriate automotive parts.
  • Conducted thorough research on competitor offerings, staying informed about market developments to maintain a competitive edge.
  • Streamlined inventory management for improved efficiency and reduced waste.
  • Achieved higher levels of customer satisfaction by going the extra mile to locate rare or discontinued parts, even reaching out to international suppliers when necessary.
  • Contributed to a positive work atmosphere by maintaining professionalism and exceptional communication skills at all times.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Adhered to company guidelines for performance and compliance.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Automotive Technician

Jason Pilger Chevrolet
12.2022 - 03.2024
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Customized vehicles to owner specifications, enhancing driving experience.

Automotive Technician

Joe Bullard Cadillac
11.2020 - 11.2022
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

Emergency Roadside Assistant

Discount Locksmith
02.2019 - 04.2022
  • Increased membership retention rate by delivering exceptional customer care and building rapport with clients.
  • Maintained a clean and organized work environment, contributing to overall team productivity and efficiency.
  • Notified supervisor of potentially dangerous equipment to take corrective action.
  • Led preventive maintenance, safety inspections and annual maintenance inspections.
  • Trained new hires on company procedures, fostering a collaborative work environment that encouraged professional growth.
  • Safeguarded company reputation by adhering to safety protocols and ensuring quality workmanship on all jobs.
  • Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
  • Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
  • Exceeded performance metrics consistently, demonstrating dedication to providing outstanding service for customers in need.
  • Provided accurate documentation of services rendered, maintaining clear records for billing purposes and future reference if needed.
  • Maintained high-quality service standards with thorough knowledge of vehicle systems and repair techniques.
  • Managed inventory effectively, ensuring adequate supplies were always available for emergency situations.
  • Performed routine maintenance on service vehicles, prolonging equipment life and minimizing downtime due to mechanical issues.
  • Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
  • Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
  • Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
  • Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
  • Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.

Internet Technician

AT&T
04.2013 - 12.2018
  • Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for clients'' networking needs.
  • Implemented security measures to protect client data and maintain the integrity of their networks.
  • Continuously sought opportunities for professional development by attending workshops, webinars, and industry conferences.
  • Demonstrated a commitment to safety by consistently adhering to established protocols and wearing appropriate personal protective equipment during installations and repairs.
  • Supported sales team efforts by providing technical expertise during client meetings and product demonstrations.
  • Contributed to the growth of the company through referrals generated from satisfied customers due to excellent service provided.
  • Conducted thorough site surveys for prospective clients, evaluating their unique needs to develop customized solutions.
  • Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
  • Collaborated with team members to complete large-scale installations and infrastructure upgrades.
  • Increased customer retention by providing exceptional technical support and clear communication during service calls.
  • Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances.
  • Optimized network performance for clients by performing routine maintenance and system updates.
  • Reviewed marketing and promotional communications for quality assurance and compliance issues.
  • Studied monthly reports, discerning usage trends and usability obstacles to maximize prioritization of efforts within future updates.
  • Monitored regulatory compliance with industry standards and legal guidelines.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.

Education

High School Diploma -

Theodore High School
Theodore, AL
05-2007

Skills

  • Parts cataloging
  • Strong work ethic
  • Patience and empathy
  • Router configuration
  • Vehicle diagnostics
  • Changing tires
  • Network troubleshooting
  • Supplier relations
  • Engine repair
  • Automotive diagnostics
  • Help desk support
  • Shipping coordination
  • Safety awareness
  • Fiber optics
  • Changing oil
  • Adaptable to weather conditions
  • Wireless networking
  • Valid Driver's license
  • Hardware installation
  • Stock control
  • Hand and power tools
  • Brake systems understanding
  • GPS navigation
  • Automotive terminology
  • Preventive Maintenance
  • Replacing parts
  • Basic first aid
  • Troubleshooting skills
  • Ordering parts
  • Parts replacement
  • Vehicle towing
  • Customer service
  • Fluid exchanges
  • Roadside safety protocols
  • Problem-solving skills
  • Lockout assistance
  • Inspecting vehicles
  • Improving customer satisfaction
  • Battery jump-starting
  • Team collaboration
  • Tire repair proficiency
  • Verbal and written communication
  • Tire services
  • Tool and equipment handling
  • Clean driving record
  • Email communication
  • Data entry proficiency

Timeline

Automotive Parts Consultant

Jason Pilger Chevrolet
03.2024 - Current

Automotive Technician

Jason Pilger Chevrolet
12.2022 - 03.2024

Automotive Technician

Joe Bullard Cadillac
11.2020 - 11.2022

Emergency Roadside Assistant

Discount Locksmith
02.2019 - 04.2022

Internet Technician

AT&T
04.2013 - 12.2018

High School Diploma -

Theodore High School

Similar Profiles

CREATE PROFILE
William Sewell