Summary
Overview
Work History
Education
Skills
Photography
Timeline
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William Sey

Rochester,MN

Summary

Accomplished customer service professional with 7 years of experience in fast-paced environments, including fast food, retail, sales, and patient care. Possess additional 1 year of intensive labor experience in manufacturing services, demonstrating physical dexterity and endurance. Seeking a position as a Cardiac Monitoring Interpreting Technician to utilize customer service skills, bedside care, and physical ability to help others in emergency situation.

Overview

8
8
years of professional experience

Work History

Patient Transporter

Mayo Clinic
07.2023 - Current

• Transported upwards of 30 patients daily to testing and treatment units, health care units and other areas using moveable beds, wheelchairs, and stretchers.

• Improved efficiency in transporting patients by quickly navigating through the hospital's various departments and floors.

• Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.

• Enhanced patient comfort by providing compassionate care and timely transportation, ensuring their dignity was preserved at all times.

• Reduced patient anxiety during transport by maintaining open communication and answering questions.

• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.

• Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.

PCB Assembler II

Express Employment Professionals
05.2022 - 05.2023
  • Organizing workspace to ensure a high rate of production output.
  • Manufacture electronics to customers' specifications with great quality of work.
  • Maintaining high attention to detail on components throughout every unit.
  • Highly capable of using Computers to increase productivity time throughout the day.
  • Supported continuous improvement efforts by participating in regular meetings aimed at enhancing productivity, reducing waste, and addressing safety concerns within the workplace.
  • Expedited project completion times by effectively prioritizing tasks in high-pressure manufacturing environments.

Outbound Telemarketer

Spectrum
08.2021 - 05.2022
  • Making outbound calls to small to medium businesses asking discovery questions on the base of the needs for Internet, TV, and Phone line services
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Made 150 cold calls per day resulting in client base growth 30%.
  • Cold called over 150 potential customers per day to help with marketing efforts and increase sales.
  • Built rapport with customers by actively listening to their needs and offering tailored solutions.
  • Negotiated sales prices with potential buyers to elicit the best profit margins for the company.
  • Streamlined call scripts by incorporating feedback from clients and colleagues, resulting in better engagement with prospects.

Door Sales Agent

Real-Time Acquisitions
02.2020 - 08.2021
  • Organized weekly team meetings to discuss progress towards goals, share best practices, and address challenges faced by Door Sales Agents collectively.
  • Received positive feedback from clients frequently due to excellent communication skills and attention to detail throughout the sales process.
  • Maintained a high level of product knowledge, staying up-to-date on industry trends and new offerings from competitors.
  • Developed strong relationships with customers, leading to increased repeat business and referrals.
  • Finalized paperwork for sales and service policies to lock in new customers.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Listened to customers to understand their needs and put together optimal solutions.

Customer Service Representative

Men’s Wearhouse
07.2018 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Skilled Customer Service Associate with experience at Men’s Wearhouse, demonstrating expertise in fashion, customer service, and attention to detail.
  • Strong interpersonal and communication skills, with a friendly and Page 2 approachable demeanor.
  • Committed to maintaining a clean and organized sales floor and providing exceptional customer service.

Crew Trainer

T.J. Maxx & HomeGoods
11.2017 - 07.2018
  • Accomplished crew trainer with experience at T.J. Maxx, demonstrating leadership, communication, and problem-solving skills.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

McDonald’s

Drive Thru Attendant
01.2016 - 11.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Following OSHA procedures for maintaining a healthy dining experience.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • I’ve demonstrated exceptional multitasking and customer service skills

Education

No Degree - Computer Science

Rochester Community And Technical College
Rochester, MN

High School Diploma -

John Marshall High School
06.2020

Skills

  • Patient Communication and Safety
  • Bedside Manner
  • Staff Coordination
  • Hospitality and needs Assessment
  • Equipment Troubleshooting
  • Data Entry

Photography

Current Business owner of Creative Wills L.L.C. with the expertise of Automotive Photography, Headshots and Portraits. Manage Customer Service, Editing, Photo Shoots, and Marketing. 7 years of experience in editing and photography.

Timeline

Patient Transporter

Mayo Clinic
07.2023 - Current

PCB Assembler II

Express Employment Professionals
05.2022 - 05.2023

Outbound Telemarketer

Spectrum
08.2021 - 05.2022

Door Sales Agent

Real-Time Acquisitions
02.2020 - 08.2021

Customer Service Representative

Men’s Wearhouse
07.2018 - 02.2020

Crew Trainer

T.J. Maxx & HomeGoods
11.2017 - 07.2018

McDonald’s

Drive Thru Attendant
01.2016 - 11.2017

No Degree - Computer Science

Rochester Community And Technical College

High School Diploma -

John Marshall High School
William Sey