William Shaffer
Tampa,FL
Overview
18
18
years of professional experience
Work History
Customer Engagement Specialist (Remote)
Lingraphica
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. ~50-80 conversations daily.
- Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality. Always being above my goal of 70% conversion rate.
- Conducting sales calls via Zoom, chat, phone, and email through CRM and RingCentral.
Sales Representative (Remote)
Rocket Orthopedic
12.2022 - 07.2023
- Creating additional sales opportunities with upselling and cross-selling techniques.
- Generating between $500-$10,000 of weekly revenue, exceeding all KPI’s by at least 30%.
- Selling products in-person, phone, text, and email through CRM.
Network Development Specialist (Remote)
Bill.com
01.2022 - 11.2022
- Forged partnerships with local businesses, schools, and community organizations who provide additional resources or support necessary to expand outreach further than ever before.
- Streamlined internal operations by creating efficient systems for managing prospect research, proposal development, and reporting tasks.
- Managed portfolio of 1000+ clients ranging from $200-$100,000+ per sale.
Social Media / Digital Marketing Freelancer
Self-Employed
03.2007 - Current
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Boosted brand awareness through strategic social media content planning and execution through multiple campaigns.
- Drove increased conversion rates through expert application of digital marketing techniques such as SEO optimization and social media engagement strategies for clients, companies, and vendors.
Education
Bachelor of Science - Business And Psychology
Old Dominion University
Norfolk05.2020
Skills
- Customer Service
- Critical Thinking
- CRM software
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Advertising
- SaaS
- Networking and relationship building
- Sales KPI monitoring
- Inside and Outside sales
- Prospecting
- Leadership
- SEO/SEM
- Apple/Microsoft/Google Office
- B2B, Startup, Direct Sales
Timeline
Customer Engagement Specialist (Remote)
Lingraphica
10.2023 - Current
Sales Representative (Remote)
Rocket Orthopedic
12.2022 - 07.2023
Network Development Specialist (Remote)
Bill.com
01.2022 - 11.2022
Social Media / Digital Marketing Freelancer
Self-Employed
03.2007 - Current
Bachelor of Science - Business And Psychology
Old Dominion University
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