Overview
Work History
Education
Skills
Timeline
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William Shaffer

Tampa,FL

Overview

18
18
years of professional experience

Work History

Customer Engagement Specialist (Remote)

Lingraphica
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. ~50-80 conversations daily.
  • Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality. Always being above my goal of 70% conversion rate.
  • Conducting sales calls via Zoom, chat, phone, and email through CRM and RingCentral.

Sales Representative (Remote)

Rocket Orthopedic
12.2022 - 07.2023
  • Creating additional sales opportunities with upselling and cross-selling techniques.
  • Generating between $500-$10,000 of weekly revenue, exceeding all KPI’s by at least 30%.
  • Selling products in-person, phone, text, and email through CRM.

Network Development Specialist (Remote)

Bill.com
01.2022 - 11.2022
  • Forged partnerships with local businesses, schools, and community organizations who provide additional resources or support necessary to expand outreach further than ever before.
  • Streamlined internal operations by creating efficient systems for managing prospect research, proposal development, and reporting tasks.
  • Managed portfolio of 1000+ clients ranging from $200-$100,000+ per sale.

Social Media / Digital Marketing Freelancer

Self-Employed
03.2007 - Current
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Boosted brand awareness through strategic social media content planning and execution through multiple campaigns.
  • Drove increased conversion rates through expert application of digital marketing techniques such as SEO optimization and social media engagement strategies for clients, companies, and vendors.

Education

Bachelor of Science - Business And Psychology

Old Dominion University
Norfolk
05.2020

Skills

  • Customer Service
  • Critical Thinking
  • CRM software
  • Social Media Management
  • Photo and Video Editing
  • Teamwork and Collaboration
  • Advertising
  • SaaS
  • Networking and relationship building
  • Sales KPI monitoring
  • Inside and Outside sales
  • Prospecting
  • Leadership
  • SEO/SEM
  • Apple/Microsoft/Google Office
  • B2B, Startup, Direct Sales

Timeline

Customer Engagement Specialist (Remote)

Lingraphica
10.2023 - Current

Sales Representative (Remote)

Rocket Orthopedic
12.2022 - 07.2023

Network Development Specialist (Remote)

Bill.com
01.2022 - 11.2022

Social Media / Digital Marketing Freelancer

Self-Employed
03.2007 - Current

Bachelor of Science - Business And Psychology

Old Dominion University

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William Shaffer