Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. ~50-80 conversations daily.
Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality. Always being above my goal of 70% conversion rate.
Conducting sales calls via Zoom, chat, phone, and email through CRM and RingCentral.
Sales Representative (Remote)
Rocket Orthopedic
12.2022 - 07.2023
Creating additional sales opportunities with upselling and cross-selling techniques.
Generating between $500-$10,000 of weekly revenue, exceeding all KPI’s by at least 30%.
Selling products in-person, phone, text, and email through CRM.
Network Development Specialist (Remote)
Bill.com
01.2022 - 11.2022
Forged partnerships with local businesses, schools, and community organizations who provide additional resources or support necessary to expand outreach further than ever before.
Streamlined internal operations by creating efficient systems for managing prospect research, proposal development, and reporting tasks.
Managed portfolio of 1000+ clients ranging from $200-$100,000+ per sale.
Social Media / Digital Marketing Freelancer
Self-Employed
03.2007 - Current
Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Boosted brand awareness through strategic social media content planning and execution through multiple campaigns.
Drove increased conversion rates through expert application of digital marketing techniques such as SEO optimization and social media engagement strategies for clients, companies, and vendors.