William Shannon
Binghamton,NY
Summary
Experienced with customer relationship management, problem solving, and conflict resolution. Can maintain a professional demeanor and attitude under stressful situations. Is professional when handling phone calls from clients or other employees, including under high stress environments. Highly affable with all manner of people, using good communication skills to foster teamwork and unity between co-workers, and build rapport with clients.
Overview
9
9
years of professional experience
Work History
Sales Associate
Thrifty Shopper
03.2025 - 08.2025
- Participated in promotional activities to drive traffic and increase sales revenue.
- Adapted to various tasks within fast-paced retail environment, demonstrating flexibility and reliability.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Environmental Services Housekeeper
UHS
06.2018 - 10.2024
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment and utilized safe chemical handling procedures effectively.
- Collaborated with healthcare staff to ensure timely room turnover for incoming patients.
- Trained new team members on cleaning protocols and safety guidelines.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Sales Associate
Thrifty Shopper
12.2016 - 05.2018
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Collaborated with team members to achieve sales goals and improve customer service.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Chenago Valley High School
Binghamton, NY07-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Cash handling
- Conflict resolution
Timeline
Sales Associate
Thrifty Shopper
03.2025 - 08.2025
Environmental Services Housekeeper
UHS
06.2018 - 10.2024
Sales Associate
Thrifty Shopper
12.2016 - 05.2018
High School Diploma -
Chenago Valley High School