William Sharpe
Woodstock,Ga
Summary
I have worked in customer service for most of my life as well as working in industries that require quick thinking and problem solving skills. I have served in the U.S Army with the experience of a team leader in and out of combat zones. I am comfortable resolving with chaotic situations as well as adapting quickly to new environments with a strong work ethic. I am experienced with overseeing complex operational functions and implementing process enhancements, while utilizing leadership skills to drive team collaboration and meet organizational benchmarks. I have a solid knowledge of strategic planning and resource management for optimal operational performance.
Overview
11
11
years of professional experience
Work History
Team Leader
US Army National Guard
01.2017 - Current
- Managing placement of team members
- Attention to detail
- Work under extreme pressure
- Training troops to standard
- Help organize scheduling
- Help track performance
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
Independent Consultant
Ben Harrel
02.2023 - 12.2023
- Fostered strong relationships with clients through consistent communication and collaboration.
- Handled confidential customer business and operational information.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
High Level Operations
Nolan Transportation Group, LLC
02.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Customer Service
Publix
01.2015 - 01.2017
- Cashier
- Assist customers / solve customer issues
- Closing duties
- Opening duties
- Stocking Shelves / assisting to manage inventory
Cashier
Chick-fil-a
01.2014 - 01.2015
- Serving Customers (front counter and drive through)
- Help to resolve issues (customer complaints, wrong orders, etc.)
- Prepared food (working as part of the kitchen team)
Education
High school diploma -
Veritas Classical School
Alpharetta, GA01.2018
Skills
- Problem Solving
- Management
- Quick Learning
- Adaptive Thinking
- Customer Service
- Daily workflow improvement
- Relationship building
- Client support
- Client service
Timeline
Independent Consultant
Ben Harrel
02.2023 - 12.2023
High Level Operations
Nolan Transportation Group, LLC
02.2022 - 01.2023
Team Leader
US Army National Guard
01.2017 - Current
Customer Service
Publix
01.2015 - 01.2017
Cashier
Chick-fil-a
01.2014 - 01.2015
High school diploma -
Veritas Classical School
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