Summary
Overview
Work History
Education
Skills
Certification
Timeline
Professional Barber
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William Shaw

Richton Park,IL

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Speedway Gas Station
08.2022 - 07.2023
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.

Tech Ops

Southwest Airlines
02.2005 - 08.2018
  • Led cross-functional teams to successfully complete projects on time and within budget constraints.
  • Increased customer satisfaction by implementing service improvements based on feedback analysis.
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
  • Implemented inventory control measures to minimize waste while maintaining adequate stock levels for uninterrupted operations.
  • Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained new employees on proper protocols and customer service standards.

Education

High School Diploma -

Thornton High School
Harvey, IL

Skills

  • Customer Service
  • Relationship Building
  • Sales Promotions
  • Staff Supervision
  • POS System Operation
  • Negotiation
  • Sales Initiatives
  • Sales Pitching
  • Staff Training and Development
  • Product knowledge expertise
  • Social media selling
  • Email marketing
  • Commercial driving
  • Safe driving
  • Class A commercial Driver's license

Certification

  • [Area of expertise]CDL License - [Timeframe] 08/22 to PRESENT

Timeline

Lead Sales Associate

Speedway Gas Station
08.2022 - 07.2023

Tech Ops

Southwest Airlines
02.2005 - 08.2018

High School Diploma -

Thornton High School

Professional Barber

Involves individualized and precise designing, cutting and, shaping of the hair.

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