William shephard
Pinedale,CA
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service excellence and quality control. Skilled in relationship building and complaint handling, I enhanced vehicle performance through meticulous diagnostics and repairs, fostering client loyalty and satisfaction. Committed to maintaining a safe and organized work environment while driving operational efficiency.
Overview
14
14
years of professional experience
Work History
Smith's Grocery
Miachel Edwards
Henderson NV
06.2023 - 12.2023
- Worked as a grocery clerk.
- bagging groceries,
- greeting customer's,
- cleaning, sweeping, mopping, kept the store clean and tidy.
- stocking shelves.
- communicating to manager and teammates when problems or issues arise.
- Maintained a clean, safe working environment by enforcing strict adherence to safety protocols and best practices among staff members.
- Streamlined production processes by incorporating effective organization strategies, reducing wasted materials and improving overall workflow.
Executive Painter/ Handyman
SELF-CEO
Chehalis, WA/ Henderson NV
01.2013 - 12.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Utilized brushes and rollers to create various textures.
- Reached high ceilings and walls with scaffolding and ladders.
- Enhanced visual appeal of residential properties by applying coats of paint, varnish, and sealants.
- Enhanced durability of painted surfaces with application of weather-resistant coatings.
- Prepared surfaces for painting by cleaning, sanding, and filling holes, ensuring smooth finishes.
- Ensured customer satisfaction, addressing and resolving any issues with paint applications promptly.
- Optimized paint application techniques to minimize waste and ensure even coverage.
- Improved project efficiency with meticulous planning and coordination of painting schedules.
- Achieved consistent paint finishes by expertly mixing paints to match desired colors and textures.
- Streamlined painting process, reducing project completion times by organizing tools and materials effectively.
- Maintained safe work environment by adhering to health and safety protocols during all painting tasks.
- Supported business growth by consistently receiving positive client feedback and referrals.
- Taped off areas to prevent overspray and other accidents.
- Followed safety procedures and properly used protective gear while painting.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Conducted final work check to assess quality and make corrections if necessary.
- Primed and sealed surfaces to best support paint coats.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Repaired drywall and plaster prior to painting.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Selected appropriate type of paint and other materials for specific surfaces.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Mixed, matched and blended colors to produce desired effects.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Reduced safety hazards by promptly addressing electrical issues, repairing broken appliances, and fixing damaged structures.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Installed and maintained plumbing.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Replaced worn or broken parts on machines and equipment.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Automotive Technician
Walmart
Puyallup, WA
11.2010 - 06.2012
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Streamlined service scheduling to minimize customer wait times.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Enhanced workshop safety by adhering to and promoting best practices.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Improved customer satisfaction by providing precise and timely repair updates.
Overnight Maintenance Associate
Walmart
Chehalis, WA
05.2010 - 11.2010
- Promoted a safe working environment for all employees, following proper procedures for handling chemicals and hazardous materials.
- Assisted in setting up promotional displays, ensuring optimal visibility for featured products during peak shopping hours.
- Ensured efficient operations by conducting routine equipment checks and maintenance work.
- Collaborated with management to identify areas in need of improvement, implementing effective solutions accordingly.
- Provided superior customer service, assisting with inquiries and requests during overnight hours when necessary.
- Supported inventory management efforts through accurate tracking and reporting of product information.
- Played an integral role in the overall success of the store''s operations, contributing to the achievement of company goals and objectives through diligent work as an Overnight Maintenance Associate.
- Optimized store appearance with meticulous attention to detail in cleaning and organizing displays.
Education
High School Diploma -
Receda High School
Los Angeles, CA06-1982
Skills
- Active listening
- Relationship building
- Complaint handling
- Order processing
- Staff training
- De-escalation techniques
- Technical support
- Quality control
- Product sales
- Store maintenance
- Customer service excellence
Timeline
Smith's Grocery
Miachel Edwards
06.2023 - 12.2023
Executive Painter/ Handyman
SELF-CEO
01.2013 - 12.2023
Automotive Technician
Walmart
11.2010 - 06.2012
Overnight Maintenance Associate
Walmart
05.2010 - 11.2010
High School Diploma -
Receda High School