Summary
Overview
Work History
Education
Skills
Timeline
Generic

William shephard

Pinedale,CA

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service excellence and quality control. Skilled in relationship building and complaint handling, I enhanced vehicle performance through meticulous diagnostics and repairs, fostering client loyalty and satisfaction. Committed to maintaining a safe and organized work environment while driving operational efficiency.

Overview

14
14
years of professional experience

Work History

Smith's Grocery

Miachel Edwards
06.2023 - 12.2023
  • Worked as a grocery clerk.
  • bagging groceries,
  • greeting customer's,
  • cleaning, sweeping, mopping, kept the store clean and tidy.
  • stocking shelves.
  • communicating to manager and teammates when problems or issues arise.
  • Maintained a clean, safe working environment by enforcing strict adherence to safety protocols and best practices among staff members.
  • Streamlined production processes by incorporating effective organization strategies, reducing wasted materials and improving overall workflow.

Executive Painter/ Handyman

SELF-CEO
01.2013 - 12.2023
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Utilized brushes and rollers to create various textures.
  • Reached high ceilings and walls with scaffolding and ladders.
  • Enhanced visual appeal of residential properties by applying coats of paint, varnish, and sealants.
  • Enhanced durability of painted surfaces with application of weather-resistant coatings.
  • Prepared surfaces for painting by cleaning, sanding, and filling holes, ensuring smooth finishes.
  • Ensured customer satisfaction, addressing and resolving any issues with paint applications promptly.
  • Optimized paint application techniques to minimize waste and ensure even coverage.
  • Improved project efficiency with meticulous planning and coordination of painting schedules.
  • Achieved consistent paint finishes by expertly mixing paints to match desired colors and textures.
  • Streamlined painting process, reducing project completion times by organizing tools and materials effectively.
  • Maintained safe work environment by adhering to health and safety protocols during all painting tasks.
  • Supported business growth by consistently receiving positive client feedback and referrals.
  • Taped off areas to prevent overspray and other accidents.
  • Followed safety procedures and properly used protective gear while painting.
  • Patched cracks, holes and other imperfections in walls and other surfaces.
  • Corrected surface imperfections by filling cracks, holes, and joints.
  • Applied various types of paints and other finishes to interior and exterior surfaces.
  • Conducted final work check to assess quality and make corrections if necessary.
  • Primed and sealed surfaces to best support paint coats.
  • Prepared surfaces for painting or staining by removing old paint and applying primers.
  • Repaired drywall and plaster prior to painting.
  • Removed wallpaper and sanded surfaces to prepare for paint application.
  • Selected appropriate type of paint and other materials for specific surfaces.
  • Trained new staff on initial setup routines and continual work monitoring procedures.
  • Calculated accurate amounts of materials and estimated time for planned jobs.
  • Performed regular preventive maintenance on tools and equipment to support best quality of work.
  • Interacted with clients to report progress and verify timetable for completed work.
  • Mixed, matched and blended colors to produce desired effects.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
  • Assembled and installed new furniture for client's living room to improve comfort and and functionality.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Reduced safety hazards by promptly addressing electrical issues, repairing broken appliances, and fixing damaged structures.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Installed and maintained plumbing.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Replaced worn or broken parts on machines and equipment.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.

Automotive Technician

Walmart
11.2010 - 06.2012
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
  • Streamlined service scheduling to minimize customer wait times.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Streamlined parts inventory process, ensuring quick access to necessary components.
  • Enhanced workshop safety by adhering to and promoting best practices.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Improved customer satisfaction by providing precise and timely repair updates.

Overnight Maintenance Associate

Walmart
05.2010 - 11.2010
  • Promoted a safe working environment for all employees, following proper procedures for handling chemicals and hazardous materials.
  • Assisted in setting up promotional displays, ensuring optimal visibility for featured products during peak shopping hours.
  • Ensured efficient operations by conducting routine equipment checks and maintenance work.
  • Collaborated with management to identify areas in need of improvement, implementing effective solutions accordingly.
  • Provided superior customer service, assisting with inquiries and requests during overnight hours when necessary.
  • Supported inventory management efforts through accurate tracking and reporting of product information.
  • Played an integral role in the overall success of the store''s operations, contributing to the achievement of company goals and objectives through diligent work as an Overnight Maintenance Associate.
  • Optimized store appearance with meticulous attention to detail in cleaning and organizing displays.

Education

High School Diploma -

Receda High School
Los Angeles, CA
06-1982

Skills

  • Active listening
  • Relationship building
  • Complaint handling
  • Order processing
  • Staff training
  • De-escalation techniques
  • Technical support
  • Quality control
  • Product sales
  • Store maintenance
  • Customer service excellence

Timeline

Smith's Grocery

Miachel Edwards
06.2023 - 12.2023

Executive Painter/ Handyman

SELF-CEO
01.2013 - 12.2023

Automotive Technician

Walmart
11.2010 - 06.2012

Overnight Maintenance Associate

Walmart
05.2010 - 11.2010

High School Diploma -

Receda High School

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