William Shepherd
Tulsa,OK
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service and Support Technician
Cross Telephone Company
08.2024 - Current
- Assisted in troubleshooting hardware and software issues to enhance user productivity.
- Documented technical support processes to improve team efficiency and knowledge sharing.
- Collaborated with senior technicians to learn advanced diagnostic techniques and tools.
- Provided first-level support for customer inquiries, ensuring timely resolution of issues.
Member Specialist
Sam's Club
01.2023 - 07.2024
- Assisted members with inquiries, providing timely and accurate information to enhance satisfaction.
- Executed daily administrative tasks, ensuring efficient processing of member applications and requests.
- Developed strong knowledge of membership systems, facilitating smooth onboarding experiences for new clients.
- Collaborated with team members to identify areas for service improvement, enhancing operational workflows.
Sales Associate
Walmart
10.2019 - 12.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory levels, reducing stock discrepancies.
- Trained new associates on sales techniques and customer service standards.
- Processed transactions efficiently, ensuring a smooth checkout experience.
Education
Associate of Applied Science - Information Technology
Oklahoma State University Institute of Technology
Okmulgee, OK12-2024
No Degree - IT Systems Administration
Tulsa Technology Center
Tulsa, OK05-2023
High School Diploma -
Catoosa High School
Catoosa, OK05-2020
Skills
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Windows administration
- User management
- Software installation
- Network troubleshooting
Certification
- CompTIA Server+ - [May. 2023]
Timeline
Service and Support Technician
Cross Telephone Company
08.2024 - Current
Member Specialist
Sam's Club
01.2023 - 07.2024
Sales Associate
Walmart
10.2019 - 12.2022
Associate of Applied Science - Information Technology
Oklahoma State University Institute of Technology
No Degree - IT Systems Administration
Tulsa Technology Center
High School Diploma -
Catoosa High School
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