William Sherrill
Charlotte,NC
Summary
Skilled Technologist with experience configuring computers, internal components, servers, and peripheral devices to work within established company and security parameters. Experienced in providing network and software support to users. Developing and implementing technical solutions as well as adept at managing permissions, filters, and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
support tech analyst
TEKsystems (novant)
08.2025 - Current
- Analyzed technical systems to identify inefficiencies and recommend solutions for process enhancement.
- Collaborated with cross-functional teams to implement software upgrades, improving operational performance and user satisfaction.
- Developed detailed documentation for system processes, ensuring compliance and facilitating knowledge transfer among team members.
- Conducted training sessions for staff on new technologies, improving overall competency and reducing support inquiries.
- Asssist users with signing in with MFA across accounts.
- Mapping printers and folders to users computers and workstations.
- Configured and maintained network devices to ensure optimal performance and reliability.
- Troubleshot connectivity issues, enhancing system uptime through effective problem resolution.
- Diagnosed and resolved hardware and software issues for end-users, enhancing operational efficiency.
- Installed and configured desktop systems, ensuring compliance with organizational standards.
Service Desk Analyst
Sonoco Industries
Charlotte, NC
10.2020 - 03.2022
- Coordinated with IT team to resolve advanced computer software and hardware problems.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Assisted vast number of users throughout the company with technical issues and IP configuration remotely through Dameware and Lansdesk and at workstations.
- Entered exact commands in computer terminals to activate specific sequences in support of functions and operations.
- Using Citrix to deploy packages on new machines and apply admin properties.
- Designed and updated layouts to meet usability and performance requirements.
- Enterprise deployment using SCCM for asset management.
- Added users to correct group policies through computer management in office 365
- Created excel spreadsheets of machines and data that were added to the network.
- Assisted new users with navigation of office365.
- Used onedrive to upload, download, and transfer software and applications.
- Using Citrix software to run software scripts on new machines.
- Monitored networks and network devices to resolve technical problems quickly.
- Installing applications, updating licensing and setting up printers using Dameware remote services.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved hardware and software compatibility and interface design issues.
- Analyzed and evaluated new web and database applications.
- Coordinated deployments of new software, feature updates and fixes.
Security Analyst
TEKsystems (BOA)
08.2024 - 06.2025
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
•Used software (mastermind, parabit systems) to troubleshoot atm alarms and sensors for tech on-site.
•Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
•Managed access controls for sensitive information systems, safeguarding data integrity and confidentiality.
• Documented procedures in the system log to update other employees of situations that took place at that site.
• Conducted security audits to identify vulnerabilities.
Led response to security incidents with professionalism and discretion, minimizing impact and restoring operations swiftly.
•Reduced security risks by 40% through enhancing protocols and ensuring adherence to regulations.
Desktop Support Technician
CMS Schools
Charlotte, NC
02.2018 - 04.2020
- Repaired hardware and software systems efficiently 25-40 devices daily, rebooting and configuration of school laptops and desktops and apple devices (iPads)
- Engaged end users and answered questions via email, phone, website live chat and forums
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- SCCM management setting up multiple machines in school systems and file management.
- Used Dameware and Lansdesk to remotely troubleshoot devices and setup printer installations and administrator rights
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
- Resolved common user concerns by utilizing preset issue resolution scripts (Citrix)
- Worked on windows and ios machines (hp, dell, lenovo, apple)
- Assisted new users with navigation of office365.
- Used onedrive to upload, download, and transfer software and applications.
Civil Technician
Betacom
Charlotte, NC
08.2015 - 12.2017
- Assembled antennas for Verizon running CAT5 and Cat6 and fiber optic cable in data shelters
Education
Certificate - Web Development
UNCC
Charlotte, NC09.2019
Skills
- VMware
- Citrix
- Dameware
- Software Installation
- Printer configuration and installation
- SCCM
- System Configuration
- Cisco systems
- Office 365
- Powershell
- Microsoft Active Directory
- User Account Creation
- Remote Technical Support
- Account Management
Certification
Certified Full Stack Developer @ UNC Charlotte
Accomplishments
- Analyzed and resolved complex level issues which led to documentation for future issues..
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
support tech analyst
TEKsystems (novant)
08.2025 - Current
Security Analyst
TEKsystems (BOA)
08.2024 - 06.2025
Service Desk Analyst
Sonoco Industries
10.2020 - 03.2022
Desktop Support Technician
CMS Schools
02.2018 - 04.2020
Civil Technician
Betacom
08.2015 - 12.2017
Certificate - Web Development
UNCC
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